Concierge Receptionist

-Execute reception services in accordance with the quality standards established by the company, ensuring guest satisfaction. -Comply with the tasks assigned in the reception check-list, maintaining order and the proper functioning of the work area. -Manage telephone calls based on official phraseology, providing warm and effective attention from the first contact. Correctly process zero folios, ensuring proper control of the accounts assigned to the reception area. -Correctly process zero folios, ensuring proper control of the accounts assigned to the reception area. -Monitor and verify special promotions and guest rates, ensuring their correct application and avoiding discrepancies in the system. -Actively participate in continuous training and updates on service standards, PMS management, and operating procedures. -Efficiently manage the PMS (Property Management System) to register reservations, assign rooms, and perform real-time information updates. -Resolve inquiries, special requests, and guest complaints proactively, always maintaining a focus on customer satisfaction. -Prepare and update operational logs related to the use of work tools, incidents, and follow-up on guest requirements.

Requerimientos

-Minimum education: Upper secondary education -General High School 2 years of experience Languages: English Age: between 18 and 42 years Knowledge: Team management, Applications, Quality, Organization, Procedures, Reception, Guest services Keywords: recepcion, receptionist, recepcionista, portero, concierge, subalterno, conserje