Field officer

Loan Officer is responsible for assessing loan applications, evaluating customers’ creditworthiness, processing loans, and ensuring that approved loans are properly disbursed and repaid.

Key Responsibilities

• Receive and review loan applications from customers.
• Conduct customer interviews and collect required documents.
• Assess customers’ creditworthiness, income, business activities, and repayment capacity.
• Conduct customer visits and verify business and residential addresses.
• Perform credit checks and evaluate potential loan risks.
• Recommend loans for approval based on company policies and lending criteria.
• Explain loan terms, repayment schedules, and conditions to customers.
• Monitor loan repayments and follow up on overdue accounts.
• Contact customers with outstanding payments and support loan recovery efforts.
• Maintain accurate customer and loan records.
• Prepare daily, weekly, and monthly loan reports.
• Monitor loan portfolios and identify accounts at risk of default.
• Ensure compliance with company lending policies and procedures.
• Build and maintain good relationships with customers.
• Support customer acquisition and promote the organization's loan products.
• Escalate high-risk or problematic accounts to management.

Skills Required

• Good communication and customer service skills