Mid-Level Service Designer
At Viaflow, we operate 100% remotely and are looking for a Mid-Level Service Designer with the mission to map user journeys, identify pain points and contact points between customers and the company, and assist in the application of design methods and tools for the continuous improvement of products and services. If you have a systemic vision, a problem-solving mindset, and enjoy translating data into strategic actions, come join a team that values innovation and continuous learning!✨ Identified with this? Then come with us!
Responsibilities and assignments
Mapping and Diagnosis: Apply design and user research methods to map the customer journey, identify pain points, improvement opportunities, and critical touchpoints. Research and Insight: Conduct various types of research (interviews, observations, usability tests) to generate deep insights into user needs, behaviors, and desires. Modeling and Visualization: Create maps and diagrams that visually represent the service experience (Service Blueprints, Journeys), and develop personas to guide the design. Solution and Prototyping: Develop and iterate service prototypes or solutions that are innovative and aligned with business objectives, conducting tests for validation and feedback. Strategy and Collaboration: Contribute to the definition and redefinition of service strategies, conducting workshops, and actively collaborating with multidisciplinary teams (Marketing, Commercial, Delivery) to ensure coherent solutions. Analysis and Continuous Improvement: Monitor and analyze the performance of services/products (qualitative and quantitative data) to propose continuous adjustments and improvements, staying up to date on market trends. Management and Communication: Conduct meetings to collect information, define project guidelines, and present results to internal and external stakeholders.
Requirements and qualifications
Solid Experience: Minimum of 4 years of previous experience in the role of Service Designer and/or in related roles. Education: Training in Systemic Design Approaches (Service Design, Design Thinking, Strategic Design, Design System, etc.). Academic degree and Post-graduation (ongoing or completed) in related areas. Essential Technical Competencies: Experience in systemic design tools and techniques. Knowledge in business modeling and project management. Proven ability to conduct research (interviews, observation, usability tests). Experience in creating maps and diagrams that represent the user experience (Journeys, Service Blueprints). Ability to Interpret and Analyze Data (qualitative and quantitative). Good writing and negotiation skills. Knowledge of LGPD. Languages: English - Intermediate | Spanish - Intermediate. Tools: Advanced Office Package (Power Point, Excel, and Word).
Behavioral competencies: Strategic and Systemic Vision: Ability to analyze the whole, aligning design with business transformation objectives. Problem Solving: Mindset focused on problem-solving and Critical Thinking. Effective Communication: Ability to communicate clearly and assertively, and to train/share knowledge. Agility and Organization: Ability to prioritize, organize, and adapt to changes. Relationship: Strong interpersonal relationship skills, emotional intelligence, and conflict mediation. Innovation: Creativity and continuous search for learning (Lifelong Learning).
Additional information
Hiring via cooperative model Reimbursement for machine acquisition Home Office Allowance People Hub - Benefits Club Allowance for use of own machine Home office allowance on card in the free balance category to use wherever you want DIT - Diária de Incapacidade Temporária Birthday day off - after all, it's a party day! Anywhere Office - work from wherever you feel comfortable TotalPass Trainings and Certifications Colab+ Package with access to WellHub, Avus, and Starbem </body>