Bilingual Receptionist

Luxury Hotel

Join our world-class hospitality team in one of the most exclusive hotels in CDMX. We are looking for talent passionate about service, with an excellent attitude and English proficiency to provide exceptional experiences to our guests.

Requirements:

• Age: 25 to 48 years old
• Gender: Any
• Education: Bachelor's degree in Hospitality, Tourism, International Relations, International Business, Business Administration, or related fields
• Experience: Minimum 5 years in hotel reception, preferably in boutique or luxury hotels

Knowledge and Skills:

• Professional English (100% conversational) – Indispensable
• Management of reservation systems (PMS – desirable: Cloudbeds or similar)
• Use of Office software: Word, Excel, Outlook
• Management of communication equipment (radio, intercom)
• Excellent personal presentation and communication skills
• High customer orientation and problem-solving
• Proactivity, empathy, and service attitude
• Schedule availability (rotating shifts) and mobility within CDMX
• Ability to work under pressure and in a team

Responsibilities:

• Perform check-in and check-out with personalized and efficient treatment
• Provide clear information regarding rates, services, promotions, and local attractions
• Attend to calls, messages, and in-person requests with speed and warmth
• Record guest demographic data (origin, reason for travel, preferences)
• Coordinate and follow up on special requests (room service breakfast, transfers, anniversaries, etc.)
• Support cross-selling of nights, experiences, or additional services
• Maintain effective communication with Housekeeping, Concierge, and Maintenance departments
• Complete daily revenue reports, audits, terminal closures, and platforms
• Know in detail the day's reservations, VIP arrivals, and scheduled departures
• Ensure an impeccable experience throughout the guest's stay

Work Zone:

Cuauhtémoc, Condesa, Hipódromo, and Polanco (CDMX)

Schedule:

Rotating daytime shifts – Monday to Sunday, 1 day off during the week

• Morning shift: 07:00 – 15:00
• Afternoon shift: 15:00 – 23:00

Salary:

$9,050.00 to $13,364.00 gross monthly (depending on experience)

Benefits and Perks:

• Statutory benefits from the first day:
• or IMSS or 12 days of vacation upon completion of the first year or 25% vacation premium
• Free dining service
• Professional uniform provided by the hotel
• Professional growth opportunities and constant training
• Elegant, professional, and collaborative work environment

Are you a person passionate about hospitality and fond of creating memorable experiences? Apply and become part of a brand with international standards and attention to detail! .

-Requirements-

Minimum education: Higher education

• Bachelor's degree

2 years of experience Languages: English Age: between 25 and 48 years old Keywords: recepcion, receptionist, recepcionista