Group Reservation Airlines

Job Summary We are looking for an Airlines Group Reservation to oversee and manage end-to-end group flight bookings, ensuring smooth booking, ticketing, and servicing processes. This role requires strong coordination with airlines and internal teams, excellent problem-solving skills, and a target-oriented mindset to maximize booking conversion and support business growth.

Key Responsibilities

• Manage end-to-end group flight bookings, from initial inquiries and fare quotations to booking confirmation, ticket issuance, and post-booking servicing.
• Coordinate with airlines to negotiate group fares, confirm seat availability, and manage booking requirements, deposits, ticketing deadlines, changes, and cancellations.
• Monitor booking progress, payment status, and ticketing schedules to ensure timely processing and compliance with airline policies.
• Drive booking conversion by following up on inquiries and quotations, identifying opportunities to secure bookings, and ensuring timely responses to clients and internal stakeholders.
• Work closely with Sales and Operations teams to support business targets, improve booking conversion, and deliver efficient group booking services.
• Maintain accurate records of group bookings, passenger details, quotations, and related documentation.

Requirements

• Minimum 5 years of experience in group booking, ticketing, airline, travel agency, or a related field.
• Strong knowledge of airline booking processes and GDS systems.
• Good understanding of group booking procedures, including group fares, seat allocation, payment terms, and ticketing deadlines.
• Strongly target-oriented, with a proven ability to drive booking conversion, follow up on sales opportunities, and achieve business targets.
• Excellent communication, negotiation, and coordination skills, particularly when dealing with airlines, clients, and external partners.
• Detail-oriented, organized, and able to manage multiple bookings and deadlines simultaneously.
• Proficient in English, both written and spoken.
• Experience in leading, supervising, or mentoring a team is a plus.

Skills: Travel Sales, Travel Operations Assistant, Travel Management, Travel Route Pricing, Customer Service, Teamwork