Service Delivery Tech (IT Helpdesk)

• Role & Responsibilities:

To maintain the day-to-day IT operational support for VF Vietnam HQ and remote support. While providing high level of customer satisfaction, Service Delivery Technician is responsible for resolving incidents and requests in timely fashion and escalate to the appropriate support groups. Service Delivery Technician must have good balance of basic technical...

1. Academic Qualifications: Diploma/ Degree in IT or professional certification that is related.

1. Language Proficiency: Fluent in English is a must.

1. Specific Working Conditions: Frequency of Travel: Monthly or bi quarterly.

1. Other Specific Working Conditions: Travelling is required to remote factory and development center in VN.

1. Competency Requirements:

• Experience 1-2 solid working experience in...