Support Services Supervisor

The Support Services Supervisor oversees comprehensive administrative support programs within the Veterans Health Administration (VHA). The position directs space and resource management, procurement support, budget operations, and government charge card programs; develops policies and operational improvements; advises senior leadership; and supervises staff to ensure effective, efficient, and compliant program operations.

Major duties

Major duties include but are not limited to: Directs and oversees comprehensive administrative support programs, including space management, procurement support, telecommunications, equipment, supplies, and logistical operations. Develops and implements policies, procedures, and operational strategies governing administrative support functions to improve organizational efficiency and regulatory compliance. Leads organizational space planning, utilization studies, office relocations, and resource allocation initiatives to support changing operational requirements. Manages government purchase and travel charge card programs, ensuring regulatory compliance, program oversight, employee training, and resolution of complex issues. Formulates and administers program budgets, evaluates funding requirements, monitors expenditures, and provides financial analyses and recommendations to senior leadership. Conducts comprehensive program evaluations, organizational studies, and analytical reviews to identify operational deficiencies and implement corrective improvements. Exercises supervisory authority over assigned personnel, including directing work activities, establishing priorities, evaluating performance, and providing technical guidance and training. Serves as a senior technical advisor and organizational representative on administrative operations, resource management, and program policies, coordinating with internal and external stakeholders. Work Schedule: Monday-Friday, 08:00-04:30pm Compressed/Flexible: Available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Support Services Supervisor/PD280520 Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/19/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Resume must support three out of the four examples below:

• Managing comprehensive administrative support programs involving multiple functional areas, such as space management, procurement support, property management, telecommunications, logistical operations, or government charge card programs within a complex organization.
• Developing and implementing administrative policies, procedures, and operational improvements to address complex organizational requirements, ensure regulatory compliance, and improve program effectiveness and resource utilization.
• Directing or overseeing program operations and personnel, including establishing work priorities, coordinating assignments, evaluating operational performance, and providing technical guidance to support organizational objectives.
• Conducting complex program and budget analyses and advising senior leadership on resource requirements, operational deficiencies, financial management, organizational changes, and recommendations affecting administrative program operations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.