Prosthetics Clerk

This position is part of the Prosthetic Treatment Center (PTC) within the Prosthetics & Sensory Aids Service, located within the Central Texas Veterans Health Care System (CTVHCS). This healthcare system has an active outpatient treatment program and includes, but not limited to, Audiology & Speech Pathology, Visual Impairment Service Team, Spinal Cord Injury, Rehabilitation Medicine, Blind Rehabilitation Service, Medical Services, Surgical Service, Ophthalmology, and Orthopedic Services.

Major duties

Major duties include, but are not limited to: Determine the veteran's eligibility and entitlement for the prosthetic items. Select appropriate item from inventory, issue to veteran, select correct bar code label for item issued and provide consult to appropriate prosthetic clerk for posting to Veterans prosthetic record. Responsible for posting note to prosthetic CPRS consults regarding status of order and for closing the consult when appropriate. Determine when patient education is required and refer veteran to appropriate clinician for training. Evaluate to determine the most useful and appropriate information, resolves inconsistencies in available information or provide alternatives. Assist visitors and/or callers with the completion of forms or documents necessary to provide the prosthetic items. Research patient record information using CPRS, Appointment Scheduling, files and the Veterans Benefits Administration (VBA) computer system. Direct visitors and refers callers to appropriate staff member based on specific request or by ascertaining the nature of the call. Work Schedule: Monday - Friday, 8:00am to 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Prosthetics Clerk/PD08235A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2026. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Thorough knowledge of Prosthetic/orthotic processes, rules and regulations on eligibility and entitlements;
• Receive and direct calls and visitors;
• Determine visitor's eligibility and entitlement for the medical items and or services;
• Assists visitors with the completion of forms or documents necessary to obtain medial items and or services;
• Utilizing complex technical computer systems of records to obtain patient medical information, appointment scheduling, determine medical benefits, etc.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have four full academic years of successfully completed education above the high school level.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education. For GS-5 level positions only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.