Program Management Officer

Serves as a Program Management Officer with management and operations responsibility of the Inquiry Management and Oversight (IMO) office, responsible for performing management of all human resource actions and functions for the directorate; oversight of official inquiry and correspondence from external and internal sources; to support executive directorate of provider networks engaged in healthcare purchased in the private sector and associated support operations

Major duties

Applicant Count: This announcement will remain open until the closing date, October 21, 2026, or when the applicant count is reached, whichever is earlier. The applicant count is the point at which the first 50 applications are received. All applications submitted that day up to 11:59 p.m. eastern standard time on the date the applicant count is reached will be accepted and considered. Applications received after 11:59pm EST on the date in which 50 applications are received may not receive consideration unless otherwise requested by management. Additional applications will be reviewed in one-day increments at management request.

Major Duties:

• Provide expertise on administrative contract support policies and requirements.
• Provide expert advice and technical assistance to managers and supervisors in a wide variety of administrative and operational areas.
• Provide expertise on operational planning and data analysis based on administrative policies and requirements for non-VA healthcare programs supported.
• Administer a variety of concurrent program projects to facilitate addressing known operational deficiencies within fixed time constraints.
• Collect and integrate information to develop coherent, comprehensive project plans.
• Develop standard processes and tools for managing project teams and overall program management tasks and responsibilities.
• Develop performance standards and evaluate work performance of subordinates.
• Design and implement strategies that optimize employee performance, connect the organization horizontally and vertically, and foster core values and high ethical standards in meeting the organization's vision, mission, and goals.
• Facilitate training to ensure that personnel are informed and possess the knowledge, skills, and experience for effective utilization and employment of their capabilities.
• Evaluate and monitor administrative activities and make substantive recommendations for program segment improvements.
• Investigate and analyze program trends or conditions and initiate corrective action when appropriate.
• Plan work to be accomplished, set and adjust short-term priorities, and prepare schedules for completion of work.

Work Schedule: Full-time, 8-hour shifts Monday through Friday, from 8:00am-4:30pm.

Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework.

Virtual: This is not a virtual position.

Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.

Position Description/PD#: Program Management Officer/PD642820

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/21/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Experience applying qualitative and quantitative methods to assess and improve program effectiveness, analyze data, identify trends, and provide reports to support management planning and resource allocation.
• Experience reviewing, analyzing, and interpreting administrative laws, regulations, and operating policies, including creating and updating guidelines to support Program Office operations.
• Experience in the healthcare industry with knowledge of claims processing operations, authorization and eligibility, provider relations, reimbursement techniques, and coordination of benefits.
• Experience applying project management and strategic planning techniques to manage complex provider network support services and analyze processes to achieve organizational efficiency objectives.
• Ability to present analyses and recommendations orally and in writing to management officials, develop policy-related written materials, and negotiate effectively to implement program management solutions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Requirements

You must be a U.S. Citizen to apply for this job

To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12/31/1959

Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.