Motor Vehicle Dispatcher

The Motor Vehicle Dispatcher supports the Orlando VA Health Care System (OVAHCS) through the coordination, allocation, and monitoring of transportation assets across multiple divisions and clinics. The position oversees daily dispatching, evaluates route and vehicle suitability, maintains transportation documentation, and identifies operational trends that affect fleet readiness and service delivery.

Major duties

The incumbent will perform the below duties as assigned: Manage daily dispatch operations, including assigning vehicles, issuing/receiving trip materials, reviewing trip tickets, and coordinating real-time routing adjustments. Monitor communication systems (phones, radios, digital tools) to resolve schedule conflicts, update drivers, and minimize operational delays across clinics and shuttle routes. Identify documentation deficiencies, track operational trends, and provide recommendations or updates to fleet leadership regarding recurring issues or demand patterns. Evaluate and assign vehicles based on mission requirements, passenger needs, accessibility, load capacity, route conditions, and safety considerations. Ensure vehicles with defects, overdue inspections, recall alerts, or reported concerns are not assigned; coordinate vehicle readiness with supervisors and service providers. Maintain and verify transportation documentation, including trip tickets, mileage logs, fuel receipts, toll records, and scheduling/dispatch logs. Screen transportation requests for clarity, resolve conflicts or duplications, and ensure accurate, audit-ready records supporting VHA/GSA compliance. Operate light, medium, and passenger vehicles when needed for coverage or relocations, performing preventive safety checks and assisting passengers as required. Work Schedule: 7:00a.m. - 4:00p.m. Compressed/Flexible: Not applicable Virtual: This is not a virtual position. Position Description/PD#: Motor Vehicle Dispatcher/PD0751A Relocation/Recruitment Incentives: Not applicable

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/28/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: possesses knowledge of daily dispatching, evaluates route and vehicle suitability, maintains transportation documentation, and identifies operational trends that affect fleet readiness and service delivery; Skill in Dispatching, Scheduling, and Operational Coordination; ability to perform Vehicle Suitability Assessment and Resource Allocation, as well as Transportation Documentation, Records, and Compliance. OR, EDUCATION SUBSTITUTION GS-5 (TRANSCRIPTS REQUIRED): Successfully completed four (4) years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application. ~OR~ COMBINATION GS-5 (TRANSCRIPTS REQUIRED): Equivalent combination of successfully completed post-high school education in excess of the first 60 semester hours (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. Transcripts must be submitted at time of application. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.