Management & Program Analyst - Quality & Patient Safety Service (QPS)

The Primary Purpose of the Position is: The QPS Management and Program Analyst serves as an integral member of the core interdisciplinary QPS team facilitating and enhancing the Analytics and Information Management (AIM) system, conducting studies designed to improve process efficiency and cost efficiency in healthcare operations including feasibility studies, cost/benefit analyses, FTEE/productivity analyses, case mix analyses, etc.

Major duties

Duties include but not limited to: The incumbent serves as an analyst for the QPS systems, in support of QPS and Executive functions, responsible for establishing and planning the implementation and ongoing management in the support of improvement and decisions within the health care system. It serves as a decision support system which provides executive management, clinical leaders and program managers with information regarding patient care outcomes and/or processes (quality and safety) combined with utilization of resources (value). Incumbent develops databases that support benchmarking of data including financial data, patient populations and workload and is responsible for the design and development of all reports and databases translating data into meaningful management information which is made available to a wide variety of constituents, including oversight bodies and stakeholders. These databases and special studies produce information that help evaluate/analyze, on a quantitative or qualitative basis, the effectiveness of programs in meeting established goals and objectives. Incumbent ensures the accuracy of information delivered and that reports are tested, critiqued and updated according to established update frequency. Incumbent reviews existing policies, procedures and reports relating to the capture of information in order to give management accurate and usable data and educates health care system staff and other VA personnel on information system data requirements and application of the data generated. The incumbent maintains an effective working relationship with other facility management staff in coordinating cross-organizational activities and information. Incumbent conducts special studies and analyses as requested, including feasibility studies, cost/benefit analyses, FTEE/productivity analyses, case mix analyses, etc., identifies and evaluates data elements needed for these studies (e.g., VISTA, VSSC, etc.), and submits findings, results and recommendations in a timely, concise and accurate manner. The incumbent is responsible for conducting studies designed to improved process efficiency and cost efficiency in healthcare operations. This position requires in-depth knowledge of VHA/healthcare operations, national databases, and analytical/statistical techniques; the ability to analyze and synthesize data; produce reports; and display and present information in a variety of formats. Incumbent must be highly proficient in critical reading, technical writing, survey design, data management, systems evaluation, and analysis of various qualitative and quantitative datasets. The incumbent applies knowledge to subject matter related to healthcare and utilization, requiring judgment in applying established procedures and guidelines. The employee has responsibility in the area of gathering data and subsequent interpretation affecting the financial viability and or the efficient operations of the system.

Work Schedule: Monday - Friday, 7:30am - 4:00pm

Telework: Ad-Hoc, as determined by the agency policy.

Virtual: This is not a virtual position.

Position Description/PD#: Management & Program Analyst - Quality & Patient Safety Service (QPS)/PD07979A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/22/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Serving as an analyst in support of Quality and Patient Safety (QPS) and Executive functions, responsible for establishing and planning the implementation and ongoing management in support of improvement and decisions within the health care system.
• Ensuring the accuracy of information delivered and that reports are tested, critiqued and updated according to established update frequency (e.g. Excel, Business Analytics platform and etc.).
• Maintaining an effective working relationship with other facility management staff in coordinating cross-organizational activities and information.
• Appling the principles and practices of continuous quality improvement to problem solving and demonstrated skills in interpersonal effectiveness.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with application.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond grade level above.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Physical Requirements: "The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds." " "A pre-placement examination will be required to be able to determine if the incumbent is able to safely operate a Government Vehicle".

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Requirements

You must be a U.S. Citizen to apply for this job

To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Selective Service Registration is required for males born after 12/31/1959

Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.

Subject to background/security investigation

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.