Lead Transportation Assistant (OA)
The Lead Transportation Assistant serves within Health Administration Service (HAS) and provides lead support to Transportation Assistant staff within the Beneficiary Travel Program. The incumbent distributes and monitors workload, provides guidance and training, determines eligibility for travel benefits, coordinates transportation services, processes reimbursement claims, and provides timely program support to Veterans and eligible beneficiaries.
Major duties
As a Lead Transportation Assistant, you will act as primary contact to Veterans for transportation needs. The incumbent collaborates with the Mobility Manager for transportation workload, forecasting, scheduling design, procedure development, and quality improvement implementation, modification of processes, evaluation and ongoing operational flow of the Beneficiary Travel Assist Teams program. Other duties include, but are not limited to: Distribute and balance the workload among employees in accordance with established workflow or job specialization, ensure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy Keep in touch with the status and progress of work, and make day- to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies Give on the job training to new employees in accordance with established procedures and practices Maintain current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtain needed information or decisions from supervisor on problems that come up Check on work in progress or spot check work not requiring review (e. g., filing or direct services) and review completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met Amend or reject work not meeting established standards, refer to supervisor questions or matters not covered by standards and problems in meeting performance standards Monitor working conditions such as seating, ventilation, lighting, safety, etc. Inform employees of available services and employee activities Resolve simple, informal complaints of employees and refer others to supervisor Report to supervisor on performance, progress and training needs of employees, and on behavior problems Provide information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Work Schedule: Monday to Friday, 8:30am - 5:00pm. Telework: Not Authorized. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized.
Qualifications
Specialized Experience: You must have at least one year of specialized experience equivalent to at least the GS-06 grade level in the Federal service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Lead Transportation Assistant. Qualifying specialized experience includes: applying extensive transportation regulations, methods, and practices to perform transportation support assignments; applying travel rules and regulations when coordinating travel; extracting information and mileage from online map services; interpreting contracts for transportation services; organizing and maintaining documentation/records supporting travel reimbursements and vendor payments; validating, controlling, and maintaining accounting records for travel accounts; ensuring compliance with procedures when obligating travel funds; and using a computer to communicate by email, create and maintain spreadsheets, and prepare correspondence. This experience must be detailed in your resume to receive credit. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.