Health System Specialist- Investigation Coordinator

About the company

This position serves as the Investigations Coordinator and reports to the Integrity and Compliance Officer at Central Arkansas Veterans Healthcare System (CAVHS). This position is organizationally part of the Director's Office. The focus of this position is the coordination, training, and timely completion of fact-findings and investigations within CAVHS.

Your tasks

Coordinate all administrative (non-criminal) investigations relating to administrative fact-findings or investigations requested by HPP, ELT, service chiefs, Human Resources (HR), OIG, or OGC. Confidentiality and discretion of this position are critical. Confidentiality and the level of sensitive information often requires this position to function independently with regards to privacy and HIPPA concerns. Provides a service to facilitate and transfer any information gathered during investigations and/or fact findings to the appropriate law enforcement agencies/office and noted other federal agencies (i.e., OGC, OIG, HPP, etc.). Collecting/compiling data that includes both organizational trends and service/department trends to include quality assurance of the investigation process. Coordinate and/or participate in an investigation team to conduct highly complex, difficult, and sensitive administrative investigations involving alleged misconduct by VA employees and related entities, employing all of the agency's authorities and capabilities in support of misconduct investigations directly affecting agency integrity. Directed to plan and conduct investigations relating to administrative fact-findings or investigations requested by HPP, ELT, service chiefs, HR, OIG, or OGC utilizing investigative techniques and applying the laws of evidence, rules of policy and procedure, and National guidance from Directives, Handbooks, or Code of Conduct. Ensuring factfinders are trained, training certifications are on file, a listing of all trained factfinders are maintained at all times and tracking progress of all investigations assigned/conducted for each factfinder Work Schedule: Monday-Friday, 8:00am - 4:30pm. Subject to change based on needs of the facility. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Health System Specialist- Investigation Coordinator/PD048100 Relocation/Recruitment Incentives: Not approved Permanent Change of Station (PCS): Not authorized Physical Demands The work involves intense concentration and relatively long periods of sitting. Training involves standing and walking during interactions with executive leadership, service chiefs, supervisors and other medical staff as appropriate. Physical requirements include walking, standing, bending, and carrying of light items such as reports and manuals. Travel between the Little Rock and North Little Rock hospital campuses, CBOCs and outside events could be required. Work Environment The work environment involves the normal risks typical of an office. Coordination and participation in meetings and other activities may require presence in a variety of in house and off-station areas and facilities.

• Support complex executive governance, compliance, documentation, and investigate operations within a large medical center.
• Evaluate organizational workflows and administrative processes to identify inefficiencies and opportunities for improvement.
• Conduct and coordinate investigations and Administrative Investigation Boards (AIBs), including reports, documentation, and corrective-action taking.
• Review sensitive records for accuracy, compliance, audit readiness, and adherence to internal and external standards.
• Coordinate multidisciplinary and cross-service activities involving executive leadership, service chiefs, investigators, and administrative personnel.
• Communicate complex and sensitive information clearly and tactfully while exercising sound judgement, discretion, and attention to detail.
• Manage multiple high-visibility priorities while meeting strict deadlines and regulatory requirements.

Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026. Individual Occupational Requirement: Applicants who meet the Individual Occupational Requirements described below are fully qualified for the specified entry grade and must also meet the specialized experience and/or education requirements. Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (Transcript required) OR Specialized Experience: (for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the above Individual Occupational Requirement (IOR), applicants must also meet the experience and/or directly related education relevant to this position. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (Transcript required). OR Combination: Applicants may also combine education and experience to qualify at this level. You must have equivalent combination of successfully completed graduate education (beyond the first two graduate years or 36 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do the work of the position. (Transcript required). For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.