We are Hiring! Customer Service Agent - Advanced English Required

Location: Medellín, Colombia

Job Description Are you fluent in English, eager to learn, and ready to grow in an international work environment?

We are looking for bilingual Customer Service Agents to join our team in Medellín, Colombia. In this role, you will provide customer support to clients around the world through inbound phone calls, chat, and email.

We are seeking proactive, adaptable, and customer-oriented individuals who are willing to learn new processes, adjust to different customer needs, and take on different responsibilities according to business requirements.

Responsibilities:

-Handle incoming phone calls and provide professional, efficient customer service. -Assist customers through phone calls, chat, and email. -Answer customer questions, address concerns, and provide effective solutions. -Adapt communication styles to different customer profiles, situations, and service requirements. Maintain accurate records of customer interactions and relevant information. -Learn and follow new processes, procedures, and guidelines. Adapt to different tasks and responsibilities as business needs evolve. -Ensure a positive customer experience through clear communication and active listening.

Requirements:

-Advanced English proficiency (C1 level), with strong verbal and written communication skills. -Must currently reside in Medellín, Colombia. -Previous customer service experience is preferred, ideally in a call center environment. -Strong communication, active listening, and problem-solving skills. -Willingness to learn, receive feedback, and continuously improve. -Flexibility and adaptability when working with different types of customers and responsibilities. -Proactive attitude, patience, and ability to work in a fast-paced environment.

Benefits:

-Competitive salary. -Professional growth and development opportunities. -Employment benefits. -Indefinite-term employment contract

Job Description

Do you have a good command of English, a willingness to learn, and a desire to grow in an international work environment?

We are looking for bilingual customer service agents to join our team in Medellín, Colombia. In this role, you will be responsible for providing care and support to customers from different parts of the world through inbound phone calls, chat, and email.

We are looking for proactive, adaptable, and service-oriented people, with a willingness to learn new processes, adjust to different customer needs, and take on different responsibilities according to the requirements of the operation.

Responsibilities:

-Receive and handle incoming phone calls, providing professional and efficient service. -Provide care and support to customers through phone calls, chat, and email. -Resolve concerns, answer questions, and offer effective solutions to customer requests. -Adapt communication to different customer profiles, situations, and service needs. -Maintain accurate records of customer interactions and relevant information. -Learn and follow new processes, procedures, and guidelines. -Adapt to different tasks and responsibilities according to the needs of the operation. -Ensure a positive customer experience through clear communication and active listening.

Requirements:

-Advanced English level (C1), with excellent oral and written communication skills. -Currently residing in Medellín, Colombia. -Previous experience in customer service, preferably in a contact center or call center. -Communication, active listening, and problem-solving skills. -Willingness to learn, receive feedback, and continuously improve. -Flexibility and adaptability to serve different types of customers and assume different responsibilities. -Proactive attitude, patience, and ability to work in a dynamic and fast-paced environment.

Benefits:

-Competitive salary. -Professional growth and development opportunities. -Employment benefits.

• Indefinite-term contract.

-Requirements- Minimum education: High School / Secondary Education 1 year of experience Languages: English Knowledge: Communication, Efficiency, Proactivity, English, Operations, Customer service, Customer support, Technical support, Teams, Customer service Keywords: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante