Support the Store Manager in overseeing the team and fostering a positive, harmonious working environment to promote business growth.
Develop training and action plans for employees based on individual needs to enhance performance and development.
Master product knowledge proficiently and effectively communicate it to colleagues within the department to ensure consistency and expertise.
Set clear personal and team goals,regularly evaluate performance, and actively manage expectations to achieve targets.
Assist the Store Manager in recruiting,onboarding, and developing talent to ensure a strong succession plan within the store.
Business development
Achieve personal sales objectives and contribute to the overall store performance through proactive selling.
Continuously improve product and brand knowledge to better support sales activities.
Apply effective sales techniques to satisfy diverse customer needs and maximize sales opportunities.
Develop and implement actionable plans to optimize sales across all categories.
Support the Store Manager in preparing sales reports and providing feedback on the performance of categories and departments.
Client Management
Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience.
Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions.
Deliver exceptional service to foster customer loyalty and brand affinity.
Handle customer complaints with professionalism and ensure timely resolution and follow-up.
CRM
Promote VIP memberships and actively seek to obtain customer contact information.
Maintain long-term relationships with clients through personalized engagement, maximizing sales opportunities.
Supervise sales staff in customer relationship activities, offering guidance and support as needed.
Assist in organizing and executing promotional activities within the store under the store manager’s leadership.
Operations
Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
Master the knowledge and skills required for delegated operational responsibilities, enabling independent task completion to ensure smooth store operations.
Adhere to all company policies,procedures, and standards.
Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up
