Technical Lead
About the company
Department: Claims
Company Vision To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.
Department Overview The Claims function is a key differentiator – positioned as the ‘shop window’ of the business – and is central to Verlingue’s client proposition, reputation, and growth strategy.
Your tasks
Main Purpose of Job The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.
Technical Claims Leadership Lead handling of high-value, complex claims, providing technical direction and oversight
Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes
Establish and implement claims strategies, including litigation management where required
Act as escalation point for technically challenging or contentious claims
Client Advisory & Relationship Management Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance
Attend client sites and critical incidents, supporting from day one of a claim event
Support client presentations, renewals, and tenders through demonstrating claims value
Negotiation & Market Engagement Lead complex negotiations with insurers, loss adjusters, and legal representatives
Proactively drive early coverage agreement and efficient settlement strategies
Leverage market relationships to improve outcomes on difficult or sensitive claims
Claims Performance & Insight Analyse claims data to identify trends, risks, and improvement opportunities
Provide meaningful, insight-led MI to clients and internal stakeholders
Contribute to development of claims propositions and service enhancements
Support embedding of data-driven decision making within the Claims team
Leadership, Coaching & Capability Development Act as a mentor and technical coach to colleagues across the Claims function
Raise overall team capability through knowledge sharing and case reviews
Contribute to technical frameworks, standards, and best practices
Support succession planning and talent development within the team
Operational Excellence & Governance Ensure claims are managed in line with agreed service standards, SLAs, and KPIs
Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles
Ensure accurate and timely use of systems (including Acturis) and data recording
Maintain strong control of costs, leakage, and supplier performance
Collaboration & Business Contribution Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions
Contribute to business strategy, client retention initiatives, and growth opportunities
Represent Claims in internal committees, projects, and strategic initiatives
Requirements
Skills, Knowledge & Attributes – Essential Strong technical understanding of policy wordings and legal frameworks
Excellent negotiation and dispute resolution skills Ability to translate claims data into commercial insight and client value
Commercially aware and outcome-focused Credible, confident, and trusted by clients and the market
Proactive, resilient, and solutions-oriented · Collaborative leader with a passion for developing others · Aligned to Verlingue’s culture and values · Skills, Knowledge & Attributes – Desirable Strong stakeholder management and communication capabilities
Other
Location: Redhill or Manchester
Reporting to: Claims Director