AI Project Manager

📍 Client: lead international bank | B2B contract 🗣️ Recruitment: phone screen with our recruiter + 2 on-line meetings with hiring managers 🗺️ Hybrid work: 6 days per month from the office in Cracow

Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition. What's in it for you?

Prestigious position at one of the world's largest banks

Stable, long-term projects

Hybrid work (6 days per month from the office in Cracow) and flexible working hours

Working with modern IT technologies

Growth and development opportunities with the possibility to move between projects

Private healthcare and multisport card

Referral program, free parking and company events

Daily tasks

• Own and manage the Group AI Platform Teams support channel, responding to and triaging user queries
• Act as primary point of contact for onboarding and migration requests
• Capture onboarding requirements: use cases, data needs, model type, environments, access and governance approvals
• Log, track, and chase bugs/issues across engineering and platform ops teams to closure
• Track onboarding and support requests end-to-end, including SLAs, blockers, and ETAs
• Provide regular status updates to stakeholders and users
• Maintain and improve onboarding artefacts such as FAQs, templates, playbooks and dashboards
• Identify recurring issues and propose process improvements
• Support user enablement through demos and how-to walkthroughs

Requirements

We’re hiring a Project Manager to provide day-to-day onboarding support and operational coordination for the Group AI Platform . This is a hands-on, user-facing role combining support operations, business analysis, and delivery coordination – acting as the control point for onboarding users and project issues, triaging requests, guiding teams through onboarding, and tracking issues to resolution.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field. Background primarily in the software/technology industry 5+ years’ experience as a Project Manager or Business Analyst delivering software products end-to-end, ideally in complex enterprise environments Strong support-operations mindset with ability to handle high-volume queries and ambiguity Solid business analysis and requirements-elicitation skills Experience owning requests from intake to closure, including RAID management Strong stakeholder management and communication skills, with ability to influence without formal authority Practical Agile experience (sprint ceremonies, backlog refinement, retrospectives) Strong JIRA and Confluence skills Experience defining and tracking operational KPIs and building stakeholder reporting

Must have: Waterfall, Agile, Jira, Confluence, Finance, AI, Business Analyst, Stakeholder management, Backlog refinement, Project management

Nice to have: Banking