Front Office Manager
Do you think you have the Verdegreen way of being? Then come work with us.
Verdegreen makes every stay an experience of welcoming, differentiated by care and respect for people and nature, offering services committed to the improvement of the environmental management system, meeting legal requirements and preventing pollution. And if you are interested in learning with us and performing work full of details with a focus on what is right, this is your place!!
Responsibilities and assignments Ensure service in a warm and welcoming manner, with respect for the guest, making them feel at home, and having the Reception employee as a reference for someone to help them resolve any demand. Plan, distribute, guide, and monitor the activities of the team, ensuring compliance with operational standards and sector goals.
Monitor area demands and provide feedback on requests;
Monitor and send results of Guest Comment and guest complaints;
Supervise reception costs;
Monitor occupancy, check-ins, check-outs, and welcoming daily;
Verify RDS, Market Share;
Monitor maintenance services in the apartments;
Calculate and control chargebacks and pending accounts.
Perform basic education and operational training, promoting the continuous development of employees.
Ensure compliance with management rituals provided in the Agenda do Líder.
Follow sustainable practices and contribute to the maintenance of the ISO 14001 certification.
Requirements and qualifications
Higher education in Tourism or Hospitality. Previous experience in leadership roles in the reception area within the hotel industry. Knowledge of hotel management systems (PMS). Desirable experience in hotels focused on excellence in service and guest experience. Fluency in English Service and hospitality techniques. Sales techniques. Team management and development. Excellent communication skills and proactivity. Clear, cordial, and assertive communication. Friendliness, energy, and a genuine willingness to serve. Proactivity and agility in problem-solving. Commitment to ISO 14001 sustainable practices. Have respect for others and transparency in your attitudes, as well as organization and friendliness.
Additional information
Vacancy for João Pessoa. Hiring Model: CLT Meals on-site. Health Plan with co-participation. Dental Plan. Transportation voucher on a transit card. Life insurance. Work environment that values sustainability and the well-being of employees.