Reservations Agent
Machine translation — original language: Portuguese.Show original
Do you think you have the Verdegreen way of being? Then come work with us. Verdegreen makes every stay a welcoming experience differentiated by care and respect for people and nature, offering services committed to the improvement of the environmental management system, meeting legal requirements and preventing pollution. And if you are interested in learning with us and performing work full of details with a focus on what is right, this is your place!!
Responsibilities and duties
- Win over the customer by providing efficient, cordial, and personalized service to those wishing to make reservations at the hotel.
- Control availability and rates, ensuring the correct application of commercial policies.
- Handle reservation inquiries via telephone, email, WhatsApp, and digital channels.
- Register, change, and cancel reservations using the TOTVS VHF, Letsbook, Omnibees, and other systems.
- Control availability and rates according to instructions from the Revenue sector.
- Confirm reservations and ensure the sending of correct information to guests and involved sectors, verifying if the request contains all necessary data, such as guest names, check-in and checkout dates, payment method, and company/agency/operator data in cases of billing.
- Maintain relationships with agencies, operators, and OTA.
- Ensure the proper handling of guests' personal data, respecting the principles and guidelines of LGPD.
- Follow sustainable practices and contribute to the maintenance of the ISO 14001 certification.
Requirements and qualifications
- Higher education in Hotel Management, Tourism, or related fields
- Experience in hospitality customer service in the reservations sector
- Knowledge of hotel management systems (TOTVS VHF, Letsbook, Omnibees)
- Sales techniques
- Clear and professional writing
- Computer literacy
- Proactivity and Good communication
- Fluency in English
- Have respect for others and transparency in your attitudes, as well as organization and friendliness.
Additional information
- Vacancy for João Pessoa.
- Schedule: Monday to Friday from 08:00 to 18:00 and every other Saturday.
- On-site meals.
- Unimed Fortaleza health plan with co-participation.
- Uniodonto dental plan.
- Transportation voucher on a transit card.
- Life insurance.
- Work environment that values sustainability and employee well-being.