Customer Service Officer cum Receptionist

Handle customer service hotline and provide first level of support

Handling telephone calls, screening and directing calls

Provide quality customer service to customers over phone or email

Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.

Resolve customer queries efficiently and escalate problems/issues promptly

Other ad-hoc duties as assigned

Requirements

Minimum GCE ‘N’/‘O’ Level

1 to 2 year(s) relevant experience in customer service or retail

Strong analytical, good problem solving and decision making abilities.

Proficient in MS Office (Excel & Word)

Ability to work independently with minimum supervision

Customer-oriented with good interpersonal and communication skill