Front Desk Manager

Venice is a leading hospitality venue committed to providing top-tier experiences for all our guests. We are seeking a personable, organized, and proactive Front Desk Manager to oversee our front office operations and elevate our guest service standards.

The Front Desk Manager leads the front office team, ensuring seamless check-in/check-out processes, excellent guest communication, and efficient daily operations. You will act as the face of the hotel, maintaining high customer satisfaction while managing team scheduling, training, and operational coordination.

Supervise daily front desk operations, ensuring high standards of service and efficiency.

Hire, train, schedule, and mentor front desk agents and concierge staff.

Handle guest inquiries, feedback, and escalations professionally and promptly.

Oversee room allocation, VIP arrivals, and special guest requests.

Manage front desk financial transactions, daily audits, and billing accuracy.

Collaborate with Housekeeping, Maintenance, and Reservations to ensure smooth room turnover and service delivery.

Monitor inventory, manage room availability, and optimize occupancy in alignment with sales goals.

2+ years of leadership experience in front desk operations within the hospitality industry.

Exceptional customer service skills and a genuine passion for hospitality.

Fluent in English; knowledge of additional languages is a strong advantage.

Strong leadership, conflict-resolution, and problem-solving abilities.

Hands-on experience with Hotel Property Management Systems (PMS) like Opera, Cloudbeds, or similar.

Ability to work flexible shifts, including weekends and holidays.

What We Offer

Competitive salary + performance-based bonuses.

Professional growth and career development opportunities.

Friendly, professional, and supportive work environment.