Junior Application Support Analyst

FCAMARA is looking for professionals with a Junior Application Support Analyst profile to work in partnership with a global leader in mining. The client has a portfolio of world-class competitive operations, with a wide range of future development options, provides many of the metals and minerals that enable the future for a cleaner, greener, and more sustainable world, and meets the growing daily demands of billions of consumers. With employees at the center of the business, they use innovative practices and the latest technologies to discover new resources and to extract, process, move, and market products to their customers in a safe and sustainable manner. The professional will be the point of contact in Latam between key users in the region, local support teams, and global development and support teams for security applications (Isometrix, Bowtie XP, O&T, Digital Platform, Safety Workspace, among others). Act in the identification and triage of support demands and improvement opportunities in the systems, ensuring fluid and efficient communication between the parties.

Responsibilities and assignments Responsibilities and Assignments Act as an interface between key users in the region and global support and development teams. Receive, identify, and classify support demands related to security applications. Support the initial technical diagnosis of problems in systems, databases, and integrations. Contribute to the definition of improvements and evolutions of the systems. Participate in meetings with global and regional teams, mediating communications in English and Spanish. Verify and validate translations of technical communications between English, Portuguese, and Spanish. Document incidents, requests, and solutions in support management systems. Ensure compliance with deadlines and quality in meeting demands.

Requirements and qualifications Requirements and Qualifications Higher education in areas related to Information Technology, Engineering, or similar (completed or in progress). Basic technical knowledge in systems, databases, and programming languages. Previous experience (even if academic or internship) in application support or corporate systems. Fluency in English (oral and written). Advanced Spanish (oral and written). Good communication and interpersonal relationship skills. Organization and attention to detail. Proactivity and interest in learning new technologies and processes.

Desirable Differentials Experience with corporate security tools (Isometrix, Bowtie XP, Safety Workspace). Knowledge of digital platforms for risk management and compliance. Experience in multinational or multicultural environments.

Additional information Work at Client: Hybrid Location: Belo Horizonte Necessary Travel: Presence in CMD: In-person visit 1 time every 3 months