Store Experience Coordinator

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At Cueros Vélez, we want to count on talents like yours! For this reason, we want to invite you to join us as Store Experience Coordinator.

We are looking for a person passionate about customer experience, fashion, personalized service, and team development, who will lead the evolution of our Personal Shopper model, train and accompany our advisors in different markets, and contribute to strengthening memorable experiences that connect our customers with the brand at every touchpoint.

Your purpose will be to direct and evolve the Personal Shopper strategy and the company's personalized experience, ensuring a memorable, consistent, and differentiating experience for customers through team development, the implementation of service standards, relationship management, and the generation of initiatives that strengthen loyalty, brand positioning, and business results in the different markets where the model operates.

Your responsibilities will be:

• Design and evolve the Personal Shopper model, defining strategies, standards, protocols, and best practices that strengthen the personalized experience and generate value for the customer and the business.
• Coordinate the implementation and adaptation of the Personal Shopper model in different markets, guaranteeing consistency in the experience and alignment with the brand strategy.
• Lead, accompany, and develop the Personal Shopper team, establishing objectives, monitoring performance, and strengthening their capabilities.
• Design and lead training, coaching, and certification programs for the Personal Shopper teams.
• Perform field accompaniment and visits to national and international stores to ensure the correct implementation of the model and share best practices.
• Develop clienteling and relationship strategies oriented towards loyalty, recurrence, and the construction of long-term relationships with customers.
• Integrate the model with the commercial and experience areas, ensuring articulated execution with Retail, events, activations, and other brand initiatives.
• Supervise the execution of the model in stores and markets, identifying improvement opportunities and defining actions to strengthen the customer experience.
• Analyze experience, relationship, and business indicators to identify opportunities for improvement and growth.
• Strengthen the positioning of the Personal Shopper service as a benchmark for experience and specialized advice at a national and international level.
• Adapt and enhance the model according to the characteristics of each store and market, maintaining Vélez experience standards.
• Guarantee alignment between the commercial and experience teams regarding business objectives.

What we are looking for in you:

• Marketing, Visual, Fashion Design, Costume Design, Communication, Business Administration, or related careers.
• Minimum of 2 years of experience in customer experience, retail, premium service, consultative selling, Personal Shopper, or customer relationship management.
• Passion for fashion, trends, and the construction of memorable experiences.
• Leadership, influence, communication, and team training capacity.
• Availability to travel frequently within and outside the country.
• Proficiency in Excel and B1 level English.

We have for you:

• Indefinite term contract
• Economic restaurant
• Career plan
• Employee fund
• We have a GYM at our Medellín headquarters
• Discount vouchers for our commercial brands