Corporate Account Manager (M/F)
Machine translation — original language: French.Show original
- Process and resolve incoming customer tickets (technical incidents, usage questions, configuration requests) via our ticketing tool
- Monitor customer activity: ticket volumes, resolution rates, satisfaction indicators (CSAT, NPS)
- Build and maintain international customer account monitoring dashboards in Excel
- Write regular reports for internal teams (summaries, key performance indicators)
- Manage customer requests and complaints by ensuring clear and professional communication, including in high-pressure situations
- Provide support to Spanish-speaking and English-speaking customers
- Participate in the continuous improvement of support processes (documentation, FAQ, internal procedures)
- Collaborate with technical and sales teams to escalate and resolve complex cases