Deputy Group Manager – Order to Cash Operations

Role Overview

We are seeking an experienced Deputy Group Manager – Order to Cash (O2C) Operations to lead and oversee finance operations across the Order to Cash function.

The role will focus particularly on Credit Management and Cash Applications , ensuring high-quality service delivery, SLA adherence, financial accuracy, internal controls and continuous process improvement.

The successful candidate will have extensive experience in O2C operations, strong analytical and problem-solving skills, and the ability to work effectively across finance, operations and matrixed stakeholder environments.

Key Responsibilities

Order to Cash Operations

Manage end-to-end service delivery for O2C processes within scope.

Oversee activities across Credit Management and Cash Applications .

Manage invoice processing, vendor/customer master data activities, query resolution, indexing, invoice reconciliation and accounts reporting as applicable to the operation.

Ensure transactions are processed accurately and within agreed timelines.

Monitor operational performance and ensure SLAs and quality targets are consistently achieved.

Ensure appropriate financial treatment and accounting controls are maintained.

Monitor operational risks and identify areas requiring corrective action.

Service Delivery & Performance Management

Manage day-to-day O2C service delivery and operational performance.

Monitor SLA, productivity, quality and accuracy metrics.

Analyse performance trends and identify opportunities for improvement.

Provide service delivery updates and operational reporting to stakeholders.

Ensure issues are identified, investigated and resolved promptly.

Coordinate with relevant teams to address escalations and operational challenges.

Financial Controls & Compliance

Maintain a strong internal control environment .

Ensure finance transactions are processed in accordance with established policies and procedures.

Support business control activities and compliance requirements.

Handle confidential financial and business information appropriately.

Identify control weaknesses and support remediation activities.

Continuous Improvement & Project Support

Identify opportunities to improve revenue, reduce costs and increase operational efficiency.

Lead or support special projects and process improvement initiatives.

Use data analysis to identify trends, issues and improvement opportunities.

Provide recommendations based on operational and financial data.

Support implementation of agreed process improvements.

Ensure lessons learned and process feedback are communicated to relevant stakeholders.

Stakeholder Management

Work cross-functionally across Finance, Operations and matrixed teams .

Manage customer and stakeholder expectations.

Build effective relationships with internal and external stakeholders.

Communicate operational issues, risks and recommendations clearly.

Provide appropriate escalation and resolution support.

Required Experience

• 14+ years of Order to Cash (O2C) experience .
• Strong experience specifically across Credit Management and Cash Applications .
• Proven experience in finance operations/service delivery.
• Strong understanding of O2C processes and controls.
• Experience managing service delivery against SLAs and operational KPIs .
• Experience working across Finance, Operations and matrixed organisations.
• Experience identifying process improvements and operational efficiencies.
• Strong data analysis and interpretation skills.
• Ability to draw conclusions and recommendations from data trends.
• Experience supporting or leading finance transformation or improvement initiatives.
• Strong problem-solving and issue-resolution capabilities.

Preferred Skills

• Business controls and internal control experience.
• Advanced Microsoft Excel skills.
• Strong PowerPoint skills.
• Financial analysis and reporting.
• Project management / special project experience.
• Strong stakeholder and interpersonal skills.
• Ability to manage competing priorities and work under pressure.
• Strong time management and organisational skills.
• Adaptability and willingness to support process and organisational change.

Eligibility

Ability to work remotely from within the UK.