E-Commerce Customer Support Assistant

We are looking for a customer-oriented and responsible E-Commerce Customer Support Assistant to manage customer enquiries, online purchases and order fulfilment. The role requires strong communication, follow-up and coordination skills to ensure customers receive prompt and professional service throughout their purchase journey.

Key Responsibilities:

• Attend to customer enquiries through email, phone calls, online platforms and walk-in customers.
• Respond to enquiries promptly, professionally and in a pleasant manner.
• Assist customers with product enquiries, order status, purchases and collection arrangements.
• Process and follow up on online orders and customer purchases.
• Coordinate self-collection arrangements and ensure orders are accurately prepared before collection.
• Prepare invoices, sales documents and other relevant paperwork for customer orders.
• Verify that full payment has been received before releasing goods or items to customers.
• Follow up closely with customers on outstanding payments, order confirmation, collection and other pending matters.
• Coordinate internally to ensure orders are prepared and ready within the required timeline.
• Maintain accurate records of customer orders, payments and collection status.
• Handle customer feedback, concerns and service-related issues professionally.
• Build and maintain positive relationships with customers through consistent and responsive service.
• Will need to help with packing of goods and communicating with repair, driver, ops and warehouse team to coordinate after sales.
• Perform other customer service and administrative duties as assigned.

Job Requirements:

• At least 2-3 years of prior experience in customer service, retail, sales support, order processing or a customer-facing role required.
• Minimum education: GCE O Levels.
• Experience in Autocount and hardware is preferable.
• Strong verbal and written communication skills in English and Chinese to communicate with customers.
• Pleasant, patient and professional when dealing with customers.
• Strong follow-up and coordination skills, with good attention to detail.
• Able to manage multiple customer enquiries and orders simultaneously.
• Comfortable communicating with customers through email, phone and face-to-face interactions.
• Basic proficiency in Microsoft Office and/or order management systems.
• Responsible in handling payments, invoices and customer orders.
• Able to work independently while coordinating effectively with internal teams.

Others:

Salary: $2.4K - 2.8K per month.

Working days: 5.5 days per week.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

Vault Personnel Pte. Ltd. UEN202026390C | EA License No. 20C0275 | R23115268 Tan Li Yen