Guest Relations Officer

Duties and Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Handle reservations, guest lists, and VIP guest requests.
• Provide information about venue services, events, and facilities.
• Handle guest inquiries and complaints professionally.
• Coordinate with the operations team to ensure smooth guest service.
• Build positive relationships with guests and enhance customer satisfaction.
• Prepare reports on guest visits, reservations, and feedback.
• Maintain professional appearance, work ethics, and compliance with company SOPs.

Qualifications:

• Excellent communication and interpersonal skills.
• Friendly, confident, and professional appearance.
• Good English communication skills.
• Strong customer service skills.
• Previous hospitality experience is an advantage.
• Willing to work night shifts, weekends, and public holidays.

Working Schedule:

• Working hours: Night shifts.
• Work schedule: 5 working days and 2 days off per week.
• Days off are scheduled according to the company's operational requirements.

Skills: Public Speaking, Public Relations, Customer Relationship Management, Relationship Building, Presentation Skills, Government Relations, Public Policy, Public Services, Client Relations, Media Relations