IT Specialist
This job is no longer listed
The source has removed this listing — applying via the original link is no longer possible.
Must-have:Security
Location: Kampala, Uganda
Company: VAS Global Services
Employment Type: Full-Time
About the Role
VAS Global Services is looking for an experienced IT Specialist – Operations to provide on-site IT support at our Visa Application Centre (VAC) in Kampala, Uganda .
The role will act as the local IT resource supporting end-user systems, peripherals, biometric devices, networking equipment, CCTV, access-control systems, and visa-processing applications, while working closely with the central IT team at VAS Headquarters.
Key Responsibilities
- Provide on-site IT support for hardware, software, peripherals, and network connectivity.
- Troubleshoot and support printers, scanners, biometric devices, passport readers, CCTV/NVR systems, and access-control equipment.
- Support and maintain LAN/WLAN, switches, Wi-Fi, VPN, and other site connectivity.
- Monitor visa-processing systems, biometric workflows, internet connectivity, and network links, escalating issues within defined SLAs.
- Provide technical support for Microsoft 365, Outlook, Teams, OneDrive, VPN, and other business applications.
- Support FortiGate and SD-WAN infrastructure under the guidance of the central IT team.
- Maintain accurate IT asset inventories, equipment records, and configuration documentation.
- Provide IT support for employee onboarding, device setup, and user access.
- Coordinate with ISP providers, vendors, and authorised engineers for technical support and maintenance.
- Maintain IT tickets, incident records, equipment movement logs, and technical documentation.
- Follow VAS information security, data protection, and IT policies.
- Support IT audits, hardware upgrades, system implementations, and new technology rollouts.
- Ensure IT incidents and technical issues are properly documented, escalated, and resolved within agreed SLAs.
Qualifications & Experience
- Bachelor's degree in IT, Computer Science, Information Technology, or a related field .
- 3–5 years of experience in IT support, infrastructure, desktop support, or IT operations.
- Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive , and common business applications.
- Good understanding of LAN/WAN, TCP/IP, network cabling, switches, Wi-Fi, VPN , and network troubleshooting.
- Experience supporting CCTV/NVR, access-control systems, biometric devices, passport scanners, printers, and other IT peripherals is preferred.
- Knowledge of FortiGate, SD-WAN, ITIL , and enterprise ticketing systems such as ServiceNow, Jira, or Freshdesk is an advantage.
- Good understanding of IT asset management, incident management, and technical documentation.
- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and customer-service skills.
- Ability to work under pressure in a busy, public-facing environment.
- Willingness to work shifts, weekends, extended hours, or on-call when required.
Key Skills
- IT Infrastructure & End-User Support
- Hardware & Software Troubleshooting
- Network & Connectivity Support
- Microsoft 365
- LAN/WAN & VPN
- FortiGate & SD-WAN
- IT Asset Management
- Biometric & Visa-Processing Systems
- CCTV & Access Control
- Incident & Ticket Management
- SLA & SOP Adherence
- Vendor Coordination
- Information Security & Data Protection