SENIOR INBOUND OPERATIONS SUPERVISOR / ASSISTANT MANAGER

Vanpac is looking for an experienced and hands-on SeniorInbound Operations Supervisor / Assistant Manager to take ownership of ourinbound international household goods and relocation shipments.

The successful candidate will oversee inbound shipments from pre-arrival through customs clearance, delivery, billing and final closure, ensuring that our overseas agents and relocating clients receive timely, accurate and professional service.

Key Responsibilities

• Oversee and coordinate all inbound international household goods shipments.
• Ensure clients and overseas agents receive proactive ETA and shipment-status updates without having to chase for information.
• Monitor pre-alerts, shipping documents, customs requirements, clearance and delivery arrangements.
• Ensure documentation and import requirements are followed up well in advance of vessel/airfreight arrival.
• Coordinate closely with shipping lines, airlines, forwarders, Customs, operations crews and other service providers.
• Ensure delivery arrangements, building/condominium requirements and special handling requirements are properly planned.
• Review billing to ensure invoices are accurate, complete and issued promptly.
• Follow up outstanding matters and ensure every shipments properly closed.
• Handle service issues and complaints promptly and professionally.
• Supervise and guide the inbound team, establish clear follow-up procedures and maintain a high standard of accountability.
• Maintain strong relationships with Vanpac’s overseas agents and ensure a consistently high level of destination service.

Requirements

• Minimum 5–8 years’ relevant experience in international moving, relocation, freight forwarding or household goods destination services.
• Strong knowledge of inbound shipment coordination, customs documentation and destination operations.
• Previous supervisory or team-lead experience preferred.
• Strong attention to detail, particularly in billing, documentation and follow-up.
• Able to communicate confidently and professionally with overseas agents and international clients.
• Proactive and organised — able to anticipate issues rather than wait for clients or agents to follow up.
• Comfortable taking responsibility for shipments from beginning to completion.