Teamleader IT Support

About the company

At Van der Valk Plaza Resort Bonaire, you will lead the IT Support team of a resort that operates day and night. Our resort is growing rapidly and is undergoing extensive professionalization. IT is growing along with it: more systems, more colleagues, higher expectations. Driven by our mission to create a surprising total experience for both our guests and our employees, and our vision for healthy, sustainable growth, good IT support plays a key role. That is why we are looking for an experienced Teamleader IT Support who masters the technology themselves and can elevate a team to a higher level. You ensure that reports are resolved quickly and effectively and that your team members become stronger every month. You are a reliable link within our organization, where our core values of hospitality, teamwork, innovation, and sustainable entrepreneurship form the foundation of our DNA: Welcome to the Family.

WHY WE SHINE AT VAN DER VALK Imagine: working in a place where you don't just get a job, but where you are truly welcomed. At Van der Valk Plaza Resort Bonaire, you start in a warm, international environment, surrounded by sun, sea, and the unique atmosphere that makes Bonaire so special. Colleagues are ready to assist you, help you get started, and ensure you feel at home quickly. 'Welcome to the Family' truly takes on meaning here.

GET TO KNOW US For 30 years, Plaza Resort Bonaire has been a leading employer in Caribbean Netherlands. Our entrepreneurial hospitality family business features rooms, suites, and penthouses, a private beach, multiple swimming pools, a marina, plus a PADI 5-star dive center.

Our mission is clear. We offer our guests and our employees a unique total experience, with exceptional service, a professional organization, and sincere attention to the nature that makes this island so special.

More than 350 colleagues from all walks of life make this a reality every day. Hospitality, teamwork, innovation, and sustainable entrepreneurship are not just words on paper for us. They are our DNA.

Your tasks

WHAT EXACTLY WILL YOU BE DOING? As Teamleader IT Support, you will manage daily support and be right in the middle of it. You will distribute the workload, monitor ticket turnaround times, and resolve difficult cases yourself. You will coach your team members, work closely with system and network management, and coordinate with suppliers and the IT teams in the Netherlands.

You are responsible for, among other things:

• Managing, scheduling, and coaching the IT Support team, including the on-call roster;
• Monitoring the quality and turnaround time of tickets, intervening if something is being neglected;
• Resolving complex and recurring malfunctions yourself, down to the root cause;
• Drafting and maintaining work instructions so that the team can work independently;
• Onboarding and training new colleagues in the team;
• Reporting on incidents and trends, providing proposals for structural improvements;
• Coordination with external suppliers and the IT teams in the Netherlands.

Requirements

WHY DOES THIS JOB FIT YOU? You derive satisfaction from a team that can handle the work, even when you are not there. You are clear about your expectations, provide honest feedback, and lead by example in technology. You work in a structured manner and maintain an overview in a dynamic environment.

In addition, it is important that you possess:

• At least 5 years of demonstrable work experience in IT support or service desk, of which at least 1 year as a senior, coordinator, or team leader;
• Extensive experience with Windows, Microsoft 365, user and rights management, and resolving network and printer malfunctions;
• Experience with a ticketing system and managing based on turnaround times;
• A completed mbo 4 or hbo degree in an ICT field;
• Good command of English (Dutch is a plus). Speaking Spanish and/or Papiamentu is a strong desire: you will daily assist colleagues who speak these languages;
• Availability of 40 hours per week and participation in the on-call roster for acute malfunctions;
• The willingness to commit yourself for at least two years to the growth and development of our organization.

Experience in hospitality, with Odoo, or with POS systems is a plus.

What we offer

In addition, we offer you:

• A gross monthly salary between USD 3,500 and USD 5,500 based on a full-time employment of 40 hours, aligned with your relevant work experience and leadership experience;
• 20% discount on day passes, breakfast, lunch, and dinner, as well as on our participations such as Bonaire Yacht Charters, Macho Scooters, Trento, and all excursions via the Sea & Sense Experience store;
• Support in finding suitable housing on Bonaire;
• Full support with your immigration papers, so you can start without worries;
• A daily fresh staff lunch in our employee canteen;
• Room to develop yourself within an entrepreneurial family business with plenty of opportunity for personal input.

How to apply

HOW YOUR APPLICATION WORKS We take your application seriously and keep the process short and personal:

• You will receive a response from us within 5 working days;
• We start with an informal introduction: a good conversation about you, the position, and life on Bonaire, via video or telephone if you do not yet live on the island;
• A substantive interview with your manager about the role and your ambitions;
• A suitable offer, after which we will arrange your transition to Bonaire together.

A PERSONAL NOTE I am Sanne, recruiter at Plaza Resort Bonaire. We are a family business, so I don't just look at whether you fit the position. I also look at whether this island and this team fit you. I am happy to think along with you, so that you can make a choice that you fully stand behind.

Our mission is about a unique experience for our guests and for our people. That starts here, even before you pack your suitcase. Moving to Bonaire is a big step. Therefore, I take my time to tell you how things really work here, so you know exactly what you are saying yes to.

We will discuss all your questions about moving, living, or taxes extensively during the interview. Still doubting? Feel free to email me; we can get in touch and I can think along with you without any obligation. Do you see yourself working as Teamleader IT Support with us? Apply via the application button or via WhatsApp, or send an email. Bon bini na Plaza Resort Bonaire!

Sanne | Recruiter Plaza Resort Bonaire jobs@bonaire.valk.com

Other

BON BINI! GOOD TO KNOW IF YOU DO NOT YET LIVE IN BONAIRE

At Plaza Resort Bonaire, you work on Bonaire, part of Caribbean Netherlands. Dutch territory, with its own rules. We believe it is important that you know exactly what you are getting into beforehand. This way, you can start your new chapter here with peace of mind.

• Your salary is in US dollars (USD). This is the official currency of Caribbean Netherlands.
• Own tax system. The first USD 21,956 you earn is tax-free. Above that, you pay 29.4%; only from approximately USD 75,000 does 38.4% apply.
• No healthcare premium, no deductible. As soon as you are registered, you are insured via Zorg en Jeugd Caribisch Nederland. Do arrange bridging insurance until that registration is finalized.
• You are or will become a resident of Caribbean Netherlands. This is also important for tax purposes, as only domestic taxpayers are entitled to the tax-free sum.
• We arrange your admission. As a High Trust Partner of the Rijksdienst Caribisch Nederland, we handle the paperwork. You only provide your documents. Our extra service for a warm welcome.
• You are stepping into a new life, not just a new job. Housing, transport, groceries: things are different here than in European Netherlands. Our HR team will think along with you, even well after your first working day.

The mentioned amounts apply to the 2026 tax year.