Technical Support I

About the company

Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role overview

To deliver and support a high volume of smaller concurrent professional services projects within customer support across customer-facing and internal workstreams. The role requires a self-sufficient, technically capable individual with strong general IT and networking knowledge, able to manage implementation activity, troubleshoot issues, maintain accurate records, and work independently with minimal supervision.

The service desk analyst is responsible for taking in tickets from customers, communicating with customers, troubleshooting, engaging third line support, and providing constant feedback to customers.

Requirements

SQL - query language experience

Ticketing system - support tickets

ISS applications

Web services

Customer service skills

Troubleshooting and investigative experience

A bonus would be experience with Microsoft Azure