IT Manager

Aspire Software is looking for an IT Manager to join its team in Lebanon.

About the company

Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process. Its decentralized operating model has made it a hub for rapid growth by reinvesting in its portfolio.

About the job

Your mission

You will be responsible for managing, optimizing, and developing the IT infrastructure of VSN and Woody Technologies, both internally and in the technology environments used to deliver services to customers.

We are looking for a technically strong, independent problem-solver who can combine a strategic view of infrastructure with direct involvement in day-to-day operations.

This is not a purely managerial role. We need a hands-on IT Manager with solid technical experience who can troubleshoot issues directly, implement improvements, and lead technology transformation projects.

You will report to Technology Management and work closely with the Development, Product, Operations, and Customer Support teams of both companies.

Key responsibilities

1. IT infrastructure and systems management

• Manage and maintain the IT infrastructure of VSN and Woody Technologies, including servers, networks, storage, virtualization, and corporate systems.
• Ensure the availability, performance, and security of technology systems.
• Administer Windows Server and Linux environments.
• Manage virtualization platforms and storage systems.
• Oversee backup, disaster recovery, and business continuity policies.
• Manage IT asset inventories, software licenses, and technology assets.
• Identify opportunities to consolidate and optimize infrastructure across both companies.

2. Cloud infrastructure and AWS

• Administer and optimize cloud environments, primarily on Amazon Web Services (AWS).
• Manage services such as EC2, S3, RDS, VPC, IAM, CloudWatch, and other AWS infrastructure components.
• Oversee the security, availability, and scalability of cloud platforms.
• Work with Development and Product teams to deploy and maintain SaaS solutions.
• Participate in migrations from on-premises infrastructure to cloud and hybrid architectures.
• Implement monitoring, alerting, and automation mechanisms.
• Monitor and optimize cloud infrastructure costs using FinOps best practices.

3. Cybersecurity and compliance

• Define and implement IT security policies for both companies.
• Manage firewalls, VPNs, remote access systems, and endpoint protection tools.
• Administer identity and access systems, including Microsoft 365, Active Directory, and MFA.
• Identify vulnerabilities and coordinate the necessary remediation actions.
• Ensure appropriate management of access, permissions, and credentials.
• Support compliance with applicable data protection and security regulations, including GDPR where relevant.
• Define and maintain security incident response procedures.

4. IT support and internal operations

• Ensure the reliable operation of tools and systems used by employees of both companies.
• Handle second- and third-level technical incidents.
• Oversee IT onboarding and offboarding processes for employees.
• Administer Microsoft 365 and other corporate tools.
• Coordinate external IT service, telecommunications, and hardware providers.
• Document procedures, configurations, and internal policies.
• Continuously improve support processes through automation and artificial intelligence tools.

5. Automation, DevOps, and continuous improvement

• Drive automation of repetitive tasks and systems administration processes.
• Collaborate with Development teams to improve application deployment and maintenance processes.
• Participate in implementing CI/CD tools, containers, and monitoring systems.
• Promote Infrastructure as Code where appropriate.
• Evaluate new technologies that can improve operational efficiency.
• Identify opportunities to apply AI to IT operations, monitoring, and incident resolution.

6. Budget and vendor management

• Contribute to the preparation and monitoring of the IT budget.
• Control infrastructure, cloud service, licensing, and vendor costs.
• Negotiate with technology vendors and manage their contracts.
• Identify cost savings without compromising service quality or availability.
• Define key performance indicators (KPIs) for availability, incidents, security, and costs.

Requirements

• Degree in Computer Engineering, Telecommunications, Information Systems, or equivalent professional experience.
• At least five years of experience in systems administration and IT infrastructure, including coordination or management responsibilities.
• Strong experience administering Windows and Linux servers.
• Hands-on experience with AWS infrastructure.
• Advanced knowledge of networking, TCP/IP, DNS, VPNs, firewalls, and perimeter security.
• Experience with virtualization, storage, and backup systems.
• Knowledge of Microsoft 365, Active Directory, and identity management.
• Experience in cybersecurity and infrastructure protection best practices.
• Ability to independently diagnose and resolve complex incidents.
• Professional English proficiency (minimum B2) for working in an international environment.
• Strong organizational, prioritization, and multitasking skills.

Highly valued qualifications

• AWS certifications (Solutions Architect, SysOps Administrator, or similar).
• Experience with SaaS environments and hybrid cloud architectures.
• Knowledge of Docker, Kubernetes, and automation tools.
• Experience with Terraform, Ansible, or similar technologies.
• Scripting skills (PowerShell, Bash, or Python).
• Experience with monitoring tools such as Zabbix, Grafana, Prometheus, or CloudWatch.
• Familiarity with DevOps processes and CI/CD pipelines.
• Experience with ITIL, ISO 27001, or equivalent standards.
• Previous experience in B2B software companies.
• Knowledge of audiovisual and broadcast infrastructure, media workflows, or large-scale video storage systems.
• Experience in multinational or multi-site organizations.

The person we’re looking for

Beyond technical skills, we want someone practical, proactive, and results-oriented. We are looking for someone who:

• Is hands-on and comfortable configuring servers, resolving incidents, and implementing solutions directly.
• Takes initiative rather than waiting for issues to become urgent.
• Works independently, takes ownership, and makes decisions.
• Can simplify complex infrastructure and processes.
• Focuses on automation, efficiency, and cost reduction.
• Communicates effectively with technical and non-technical teams.
• Is curious about new technologies, especially cloud and AI.
• Understands that technology must serve the business and its customers.

What we offer

• The opportunity to join two established technology companies with international customers and innovative projects.
• A role within Valsoft Corporation, a growing international software group.
• A position with a real impact on technology decisions and the evolution of both companies.
• Participation in infrastructure modernization, cloud, automation, and AI projects.
• Direct collaboration with international Technology, Product, and Operations teams.
• Autonomy to propose and implement improvements.
• A long-term professional opportunity, employed through GDC Lebanon.
• On-site work from the GDC Lebanon office, collaborating with international teams.
• Competitive compensation commensurate with experience and skills.