Retail Training and Development Lead

Your tasks

Purpose & Scope A standalone management role responsible for designing, delivering and assessing training and development across all Valley CIDS retail sites. You will drive consistency across the network, support colleague and volunteer development, and contribute to the charity’s retail strategy and performance goals.

• Contribute to the retail strategy through targeted training and development
• Plan, coordinate and independently deliver training across all sites, including workshops, interactive sessions and regional meetings alongside other managers
• Travel to shops to deliver core inductions and support onboarding for new employees
• Coach and mentor colleagues and volunteers to build confidence, performance and leadership skills
• Assess staff and give constructive feedback
• Maintain training records and competency sign-offs, and update senior management regularly

Compliance & Safety

• Train and assess teams on charity retail operations, customer service, store appearance and policy adherence
• Upskill teams to achieve sales, Gift Aid conversion and other targets
• Train teams on sorting, pricing, merchandising and replenishing donated and new stock, working with the Retail Sales Managers and Retail Stock and Logistics Manager
• Promote adherence to cash handling, opening/closing and shop security procedures
• Train staff on health and safety, risk identification, checks and risk assessments, in line with the Premises & Facilities Manager and Head of Operations
• Ensure staff and volunteers follow safeguarding policies protecting children, young people and vulnerable adults, and work within professional boundaries
• Demonstrate and promote safe manual handling
• Foster an inclusive, respectful environment reflecting the charity’s values

Requirements

Essential

• Proven charity retail (or similar fast-paced retail) experience, with understanding of shop operations, Gift Aid and volunteer management
• Confident communicator and public speaker, able to deliver training, workshops and presentations one-to-one and to groups
• Coaching and mentoring skills, with the ability to give constructive feedback
• Competent in Microsoft Office, email and digital systems, able to keep accurate records and produce reports
• Strong planning and organisation, managing changing priorities and competing demands across multiple sites
• Understanding of how training supports retail goals, performance and customer experience
• Able to build positive relationships with colleagues, volunteers and managers
• Self-motivated, resourceful and able to inspire others and work under pressure
• Embrace the values of Valley CIDS
• Full UK driving licence, access to a business insured vehicle and willingness to travel across the region

Desirable

• Training, coaching, mentoring or assessment qualification (e.g. AET, PTLLS, CAVA)
• Experience supporting or supervising colleagues in retail
• Multi-site experience

What we offer

We support a positive work-life balance and will discuss flexible working at interview.

Enhanced annual leave, company sick pay, 20% discount in all Lighthouse Charity Shops, company pension, Employee Assistance Programme, shopping and lifestyle discounts, Christmas Saver Scheme and company events.

Other

Responsible to: Director of Retail Pay: £29,200 - £31,853 per annum Hours: 37.5 per week, Monday to Friday 9am to 5pm, with occasional weekend work on a rota Contract: Permanent Base: Multi-site across all retail sites (Derbyshire, Nottinghamshire & High Peak)

Working Conditions

• Regular regional travel and active, field-based delivery
• Manual handling demonstrations, including lifting bags of stock and long periods on your feet
• Work independently and manage a fluid multi-site travel schedule