Student Engagement and Support Personnel

The Services required are set out as follows: Student Engagement and Support Personnel The scope of work may include, but is not limited to, the following:

1. Student Engagement and Guidance: Build positive relationships with students and provide timely guidance and follow-up to those requiring additional support.
2. Student Conduct and Behavioural Support: Assist in managing student conduct and behavioural incidents, including de-escalation, conflict resolution and restorative follow-up, in accordance with school procedures.
3. Student Monitoring, Supervision and Safety: Supervise students, monitor interactions and behavioural patterns, and promptly report emerging concerns to designated school personnel.
4. Stakeholder Engagement and Case Coordination: Collaborate with school personnel and relevant stakeholders in managing and following up on student cases, including liaising with parents or guardians as directed by the school.
5. Documentation and Reporting: Maintain accurate and timely records of student incidents, observations, interventions and follow-up actions in accordance with school requirements.
6. Awareness of Emerging Trends: Stay abreast of relevant

youth, behavioural and online trends, and highlight potential implications for student conduct, safety and well-being.

1. Other Assigned Duties: Undertake other student management and related duties as assigned by the school to meet operational needs.

Professional Expectations The personnel deployed shall:

1. Exercise sound professional judgement and maintain appropriate professional boundaries in all interactions with students, parents, staff and other stakeholders.
2. Handle and safeguard student, family and school information professionally, sensitively and confidentially, in accordance with the school's information management and confidentiality requirements.
3. Adhere to the school's established policies, procedures and reporting protocols, and work under the direction of designated school personnel.
4. Remain responsive and adaptable to the school's operational needs, recognising that the nature, frequency and priority of duties may vary according to the school calendar, student needs and prevailing circumstances.

The Personnel shall minimally have the following qualifications, skills and experience:

• Possess a recognised Diploma and/or Bachelor’s Degree or equivalent qualification in a relevant discipline.
• Relevant experience in an educational, youth-related, community, social-service or other people-facing environment would be advantageous.
• Demonstrate the ability to engage effectively with children or youths and establish constructive relationships while maintaining appropriate professional boundaries.
• Possess strong interpersonal, communication and stakeholder-management skills.
• Be observant and responsive, with the ability to recognise situations that may require attention, intervention or escalation.
• Be able to manage challenging, sensitive or emotionally charged situations calmly, professionally and appropriately.
• Exercise sound judgement, objectivity and discretion when handling student-related matters and confidential information.
• Be able to document and communicate observations clearly and provide appropriate input to support the school’s follow-up actions.
• Work effectively and collaboratively with students, parents or guardians, school personnel and other relevant stakeholders.
• Demonstrate maturity, patience, resilience, adaptability and an appropriate balance of approachability and authority.
• Be suitable for deployment within a school environment and able to undertake the responsibilities associated with student engagement, conduct and well-being.
• Any additional qualifications, certifications or relevant experience proposed by the bidder may be considered favourably.