Salesforce Technical Lead

V-SWIFT PTE. LTD.Singaporemycareersfuturepublished 09/30/2026

Must-have:CloudAILead

Designation : Salesforce Technical Lead Experience : 8+ years

Role & Responsibilities

Own the technical architecture for the CRM 2.0 solution on Salesforce Government Cloud, Singapore, including the integration design for internal systems, the agency data exchange gateway, and external government agency systems
Lead effort estimation, costing, and implementation timeline development to support the client's ballpark and subsequent BQ submission
Design and help build a solution demo highlighting AI features (summarization, triage, draft replies, WhatsApp intake) aligned to the client's requirements document
Translate client requirements (dashboards, SLA tracking, email handling, UI/UX asks) into Salesforce configuration/development specs
Ensure the solution design satisfies IM8 compliance, Singapore data residency, and approved-LLM constraints
Act as the primary technical point of contact for DXC stakeholders (Jia, Abhimanyu Jadhav) on architecture and delivery matters
Collaborate with Cloud Analogy's presales/BD and delivery teams to align scope ahead of the formal quote

Required Skills & Experience

Proven hands-on experience delivering Salesforce Service Cloud / AgentForce / CloudForce solutions, ideally in a case/complaint management context
Specific prior experience running Salesforce CRM on a Government Cloud (Singapore Government Cloud strongly preferred, given its governance differs from standard commercial cloud) — this is a hard client requirement
Experience integrating Salesforce with external systems via APIs, MQ, and sFTP
Familiarity with AI/LLM-enabled CRM features (summarization, triage, response drafting) and awareness of IM8 or comparable public-sector AI governance frameworks
Strong solution architecture and effort-estimation/costing skills
Experience with dashboarding/reporting (SLA tracking, productivity dashboards) and email-integrated CRM workflows
Comfortable working directly with client stakeholders in a discovery/pre-sales capacity

Eligibility — Hard Requirement Nice to Have