Senior Clinician - Emergency Call Centre

Your tasks

• Clinicians shall perform audit on all the Dispatcher Assisted Cardio-Pulmonary Resuscitation (DACPR cases) handled by Operations Centre
• These audits are performed to ensure that Operations Centre adheres to established procedures for DACPR cases.
• Handle incoming emergency calls, obtain caller and incident details and complete Emergency Call Taking (ECT) forms in system.
• Conduct telephone medical triage and provide medical advice and Pre-Arrival Instructions (PAI) according to approved guidelines, forward completed ECT forms to resource dispatchers.
• Provide clinical support for complex medical emergencies.
• Review call recordings and public feedback, and conduct medical training for designated Emergency call centre personnel.
• Assist in improving medical protocols, triage accuracy and patient outcomes.
• Attend required training and maintain strict confidentiality of all information.

Requirements

• Degree in Nursing.
• Minimum rank of Senior Staff Nurse 2 (SSN2); SSN1preferred.
• At least 5 years of experience in an emergency medical setting.
• Existing Singapore Nursing Board (SNB)registration; ongoing registration maintenance is not required by the Authority.
• Basic computer skills, good communication and interpersonal skills, make timely clinical decisions.