Claims & Scheme Support Officer

Designation: Claims & Scheme Support Officer Experience: Minimum 2 years of relevant experience Location: Singapore Working Hours: Monday to Thursday: 8:30 AM – 6:00 PM & Friday: 8:30 AM – 5:30 PM Job Summary We are looking for a Claims & Scheme Support Officer to support bill and claim verification, scheme administration, public enquiries, appeals processing and related administrative activities. Key Responsibilities Verify bills and claims against system records for accuracy and completeness. Review supporting documents and conduct sampling checks where required. Follow up with suppliers and partners regarding missing information or supporting documents. Handle enquiries from members of the public and external stakeholders. Support appeals processing by reviewing relevant information and preparing appeal assessments. Process changes and updates relating to approved assistance scheme applicants. Maintain accurate hardcopy and electronic records. Track claims, applications and processing status using Microsoft Excel or relevant systems. Support data analysis, reporting and other administrative activities. Provide ad hoc operational and outreach support when required. Requirements GCE 'A' Level with at least 3 passes, Diploma or recognised equivalent qualification. Minimum 2 years of relevant experience in any of the following: Bill/Claim Verification Appeal Reviews Enquiry Handling Data Management Administration / Customer Service Intermediate proficiency in Microsoft Word, Excel and Outlook. Good attention to detail and numerical accuracy. Good communication and stakeholder-handling skills. Professional and courteous manner when dealing with members of the public and external stakeholders.