Dispatcher - emergency service

Push boundaries as a dispatcher

The position is situated within the emergency service. As a dispatcher, you are the first point of contact for patients and families reporting to the service. You support the operation of the emergency service by efficiently processing telephone calls, coordinating internal and external communication, and monitoring and managing the operational patient flow within the department. As a dispatcher, you contribute to a safe, smooth, and correct organization of care through accurate registration, clear information transfer, and continuous follow-up of inflow and capacity. The duty roster provides for continuity 24/7. This implies morning, evening, night, and weekend work.

This concerns a contract of indefinite duration at an employment percentage of 80-100%.

How do you push boundaries?

• You correctly receive, guide, and refer patients, family, and visitors; you collect and register basic administrative information and pass it on.
• You answer and/or relay telephone and radio calls in connection with urgent medical assistance.
• You are responsible for calling up the MUG team according to established procedures and you pass on relevant and necessary information.
• You ensure pre-hospital communication; you provide timely information regarding incoming patients.
• You handle and coordinate all incoming spoken or written information and pass this information on to the relevant persons or services.
• You note information and follow up on the actions resulting from it.
• You keep track of where each patient is located within the department.
• You ensure communication with the triage and care team by reporting inflow peaks and detecting and signaling capacity problems in a timely manner.
• You pass on cleaning requests, transport requests, and bed planning.

What do you need for this?

• Ideally, you have a bachelor's degree in healthcare or equivalent through experience.
• Ideally, you have some experience in the healthcare sector or in a position where human contact forms an important part.
• You possess excellent organizational skills and are proficient with administrative tools.
• You are helpful, caring, and patient-oriented.
• You work accurately and can maintain an overview.
• You can set priorities, you are flexible, and particularly stress-resistant.
• You possess excellent communication skills and you are a team player.
• You possess sufficient language knowledge to be able to express yourself in French and English as well.