FRONT OFFICE MANAGER M/F (M/F)

Job Description

We are looking for a Front Office Manager to join a hotel establishment located in the 9th arrondissement of Paris.

You will be responsible for supervising reception operations and managing the team in order to guarantee optimal quality of welcome and service.

Main Missions:

Supervise and coordinate reception activity; Manage, support, and motivate the team; Guarantee the quality of welcome and customer satisfaction; Ensure compliance with the establishment's procedures and standards; Manage customer situations and complaints; Ensure the follow-up of reservations, arrivals, and departures; Participate in staff training; Ensure communication with the various departments of the establishment.

Profile Sought:

Significant experience in hotel reception; First experience in team management appreciated; Excellent interpersonal skills and sense of service; Organization, rigor, and autonomy; Professional English is indispensable; Proficiency in IT tools and ideally a hotel PMS.