Product Training Specialist

Your tasks

• Department Leadership: You’ll lead, coach, and develop the Education & Training team, ensuring trainers are supported and consistently delivering quality education.
• Performance & Training Quality: You’ll track training KPIs, client engagement, and trainer performance while improving training standards and delivery based on results.
• Training Strategy & Client Activation: You’ll improve training strategies and monitor completion and activation rates to help clients successfully adopt and use the system.
• Product Expertise & Problem-Solving: You’ll maintain a strong understanding of the product’s features and workflows, helping the team provide accurate guidance and practical solutions to client challenges.
• Strategic Initiatives & Hands-On Support: You’ll develop initiatives that encourage ongoing learning and product adoption beyond onboarding through programs like webinars, check-ins, and similar activities.
• Training Operations: You’ll oversee training schedules, coordination, and administrative processes to keep sessions organized and running smoothly.
• Client Insights & Product Collaboration: You’ll identify recurring client questions, challenges, and feedback, then work with Product and Tech to communicate feature requests and opportunities for improvement.
• Cross-Department Onboarding: You’ll ensure all members of the company have robust and updated product knowledge, especially client-facing teams and during onboarding periods.
• Education Programs & Materials: You’ll develop training materials, guides, presentations, and learning programs for internal teams and clients, including refreshers, webinars, and feature updates.
• Client Data Education: You’ll help clients understand and interpret UTAK POS reports, using sales and operational data to guide better business decisions.

Requirements

• Education & People Leader: You enjoy teaching, coaching, and developing others, and know how to build a team that consistently delivers quality learning experiences.
• Product-Savvy: You can learn complex systems, understand how they apply to different business setups, and explain them in simple, practical ways.
• Strategic Thinker: You can turn business needs and learning gaps into effective training programs, processes, and initiatives that improve product adoption.
• Data-Aware: You're comfortable analyzing KPIs, operational reports, and business data to identify trends, measure results, and help clients make informed decisions.
• Customer-Focused Problem Solver: You care about client success and can understand their challenges, identify practical solutions, and help them get more value from the product.
• Strong Communicator: You're confident working with clients, business owners, trainers, managers, and technical teams, and can adjust your approach to different audiences.
• Highly Organized: You can manage training schedules, team priorities, client needs, and administrative requirements while keeping everything on track.
• Proactive & Innovative: You actively look for ways to improve learning, strengthen product adoption, and create new opportunities for client education.
• Collaborative & Hands-On: You work well across departments, turn client feedback into actionable insights, and are willing to step in to support training and complex cases when needed.
• Bonus: You have experience with POS systems, SaaS products, customer education, training programs, business consulting, or similar client-facing environments.