Application Support Engineer, ICT User Support Technicians

What awaits you with us: You will be the contact person for resolving technical incidents and requests Analysis and resolution of application problems in our multi-tenant SaaS environment Finding root causes of problems in logs, API, SQL, and individual applications Close cooperation with DevOPS, OPS, and development to resolve issues Assisting with the integration of other SaaS applications into the standardized support model Finding ways to further improve and optimize our SaaS environment

Requirements: You enjoy operating SaaS and solving complex technical challenges in a production environment You have experience in the field of B2B SaaS applications Customer orientation, clear communication, and documentation of procedures are your strengths You have knowledge of SaaS environments (Linux, Windows) and basic knowledge of cloud platforms (Azure, AWS, or GCP) You can work with SQL databases and resolve data-related problems You understand the principles of ITIL, SLA, and incident management in an enterprise environment You are able to communicate with others in English Full remote work, meal allowance in the form of a meal voucher lump sum, 25 days of vacation, and an additional 1 day for every 2 years worked in the company, up to a maximum of 30 days Employer's agreement to an employee card.