Application Support Engineer

What awaits you with us: You will be the contact person for resolving technical incidents and requests Analysis and resolution of application problems in our multi-tenant SaaS environment Root cause analysis of problems in protocols, API, SQL, and individual applications Close cooperation with DevOPS, OPS, and development to resolve problems Assisting with the integration of other SaaS applications into the standardized support model Finding ways to further improve and optimize our SaaS environment

Requirements: You enjoy operating SaaS and solving complex technical challenges in a production environment You have experience in the field of B2B SaaS applications Customer orientation, clear communication, and documentation of procedures are winning traits for you You have knowledge of SaaS environments (Linux, Windows) and basic knowledge of cloud platforms (Azure, AWS, or GCP) You know how to work with SQL databases and solve problems related to data You understand the principles of ITIL, SLA, and incident management in an enterprise environment You can communicate with others in English Full remote work, meal allowance in the form of a meal voucher lump sum, 25 days of vacation, and for every 2 years worked in the company, an additional 1 day up to a maximum of 30 days Employer's agreement to an employee card.