Field Service Engineer

Your tasks

As part of our customer service team, he or she provides technical support to the customers and acts as a communication channel support between the 'customer' and the 'client'.

Job responsibilities description

• Perform customer support tasks

• Perform troubleshooting and strive to resolve all issues

• To configure and test equipment prior to delivery

• Provide on-site support for installation

• Produce frequent and analytical service reports

• Track and document the progression of the work

• Team up with colleagues and pass on important information

• Discern customer needs and provide technical support

• Build relationships and trust support with customers and clients

• Operating efficiently to conclude incoming/outgoing calls including service maintenance and communication activities

• Any other duties assigned by your superior

Requirements

A strong customer service mind-set Excellent communication skills as well as good interpersonal and presentation skills

Training will be provided Fresh graduates are encouraged to apply