FOOD SERVICES OPERATIONS MANAGER

Roles & Responsibilities ·                 Manage and oversee the entire operation ·                 Deliver superior customer services and ensure customersatisfaction ·                 Plan and develop customer loyalty programs ·                 Plan new and update existing company policy ·                 Develop the overall marketing strategy ·                 Respond efficiently to customer questions andcomplaints ·                 Organize and supervise shifts ·                 Manage and lead staff (including hiring newemployees) ·                 Training and evaluate staff performance ·                 Forecast requirements and maintain inventory ·                 Manage supplies (including costs control andminimizing wastage) ·                 Nurture a positive working environment for allemployees ·                 Monitor operations, implement innovative strategiesto improve productivity and sales