student counsellor

*Job description*

About us

Urban International School (UIS) is a private high school in Toronto inspected by the Ontario Ministry of Education in Ontario, Canada. Over the last decade, we have offered specialized academic courses that are designed for students who wish to pursue higher education in Canada and around the world. Based on the program students wish to pursue in post-secondary school, UIS prepares a customized study plan that underlies one of our four streams: Engineering, Science/Math, Business, Arts or College. Most of our graduates are accepted in prestigious universities such as the University of Toronto, University of British Columbia, McGill University, among many other Canadian and international universities.

UIS has a friendly and dedicated team of Ontario-certified teachers who teach courses from Grade 7 to Grade 12 to a diverse student body that includes students from Asia, Europe, the Middle East, and South America.

*About the Position*

We are currently seeking a motivated and bilingual Taiwanese Student Counsellor to join our growing team in Toronto. This is a long-term, full-time role for a candidate who is fluent in both Mandarin and English. The successful candidate will play a dual role: actively recruiting Taiwanese students by building and maintaining relationships with educational agencies and families in Taiwan along with the UIS oversea office in Taipei and providing ongoing student care and support to current Taiwanese students enrolled at UIS.

*Key Responsibilities*

*Student Care & Support*

• Serve as the primary point of contact and trusted advocate for enrolled Taiwanese students throughout their time at UIS.
• Provide comprehensive transition support to newly enrolled students, including orientation to school life, Canadian culture, and local community resources.
• Conduct regular one-on-one check-ins with students to monitor their academic, social, and emotional well-being in coordination with the Student Welfare Department and the Principal's Office.
• Maintain proactive and regular communication with student parents and guardians ? including scheduled progress updates, prompt notification of any concerns, and responsive follow-up to parent inquiries.
• Serve as a cultural and linguistic bridge between students, families, and the school, ensuring clear understanding of school expectations, policies, and Canadian educational norms.
• Coordinate student wellness and activity services as needed.
• Respond promptly to inquiries from students, parents, and agencies via email, phone, and in-person meetings.

*Admissions & Administration*

• Assist with Taiwanese student admission tasks including invoicing, letters of acceptance, and study plan preparation.
• Coordinate student accommodation arrangements in collaboration with the Accommodation Department.
• Maintain accurate digital and physical student records, including Ontario Student Records (OSR), in accordance with school policy under the supervision of the Principal?s office.
• Support student course enrollment and scheduling in coordination with the Principal?s Office.

*Recruitment & Agency Relations*

• Collaborate with the UIS Taipei Office as a team to support student recruitment efforts from Taiwan. This includes building and maintaining relationships with Taiwanese educational agencies, student parents, and prospective students to drive enrollment growth.
• Represent UIS at educational fairs, agency events, and school presentations in Canada and Taiwan when required.
• Prepare and localize marketing materials in Taiwan for agencies, parents, and prospective students with the UIS Taipei Office.

*Academic Follow-Up*

• Monitor and follow up on the academic progress and class attendance of enrolled Taiwanese students, in coordination with the Principal?s Office.
• Serve as the primary point of contact between Taiwanese students and the Principal?s Office for academic matters, ensuring timely communication and resolution of a