customer service representative - call centre
*Customer Service Representative (Front Desk / Inside Sales) *
*Location:* Surrey, BC *Company:* Uppal Building Supplies Ltd. (UBS LTD)
*Position Overview*
*Uppal Building Supplies Ltd.* is seeking a motivated and customer-focused *Customer Service Representative* to support our Head Office- Surrey. This hybrid role combines front desk responsibilities with inside sales support and proactive account development.
This is not a passive counter position. The successful candidate will be expected to provide exceptional service while actively supporting sales growth and strengthening contractor relationships.
*Key Responsibilities*
- Greet and assist walk-in customers professionally and efficiently
- Answer incoming phone calls and respond to customer inquiries
- Process sales orders, invoices, returns, and payments accurately
- Prepare detailed quotes and follow up on open opportunities
- Identify upselling and cross-selling opportunities within orders
- Support contractor accounts with pricing, product recommendations, and availability
- Coordinate with yard staff for accurate and timely order fulfillment
- Communicate with purchasing regarding stock levels and special orders
- Assist outside sales representatives with order entry and account support
- Maintain accurate customer records and activity tracking
- Handle customer concerns and resolve issues promptly
*Performance Standards*
- High level of accuracy in order entry and pricing
- Strong organization and time management
- Professional communication in person and over the phone
- Reliable follow-up and accountability
- Ability to perform under pressure during peak hours
- Team-oriented mindset with a focus on branch success
*Qualifications*
- 2?3+ years of customer service or inside sales experience (building materials preferred)
- Strong communication and problem-solving skills
- Comfortable working in a fast-paced environment
- Proficient with computers and order-entry systems
- Self-motivated and results-driven
*Why Join Uppal Building Supplies*
- Full-time, stable employment
- Growth opportunities within a growing, family-owned company
- Support from experienced sales and operations teams
- Competitive compensation
*Job Type:* Full-time
Job Types: Full-time, Permanent
Pay: $18.25-$22.00 per hour
Work Location: In person