Partner Integrations Manager

Upgrade helps its customers move in the right direction through affordable and responsible financial products. Since 2017, we have helped more than 7.5 million customers access more than $42 billion in consumer credit. By relentlessly focusing on improving our customers' financial well-being, we develop products that allow them to save money and support them for a better financial future. We are backed by some of the best investors in the technology field and were recently valued at $7.3 billion.

We are constantly recognized for our culture of collaboration and inclusion. Most recently, we were ranked among the Top fintech companies in the world by CNBC, Best Places to Work by Built In, and by the San Francisco Business Times, Best Places to Work in America by Newsweek, Best "Startup" Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We are looking for new team members who are enthusiastic about designing and offering new and better products. Join us and help build a better financial future for millions of people.

About the role:

As a Partner Integrations Manager, you will manage and lead a portfolio of partners through the integration and growth stages. You will gather and prioritize integration-related requirements and collaborate with various cross-functional teams, including sales, product, account management, data, and development, to ensure alignment between partners and internal teams.

What you will do:

• Act as the primary point of contact and subject matter expert for partners regarding the home improvement product platform (particularly all API integration points), as well as for the activities and operations of this sector
• Manage integrations with new partners and the deployment of new products for existing partners, including: helping to define how partner platforms will interact with Upgrade during the loan application and origination processes; creating documentation and project management deliverables to track ongoing integrations; and ensuring troubleshooting with partners as needed, both during the quality assurance and user acceptance testing phases and after go-live
• Lead and facilitate cross-functional communication to ensure internal alignment and prioritization of partner integration projects and ongoing requests
• Lead the technical response to production incidents related to home improvement integrations, coordinating internal and external teams
• Triage incoming defect reports by severity, reproduce issues in pre-production environments, and document root cause hypotheses, supported by evidence drawn from logs

What we are looking for:

• Preferably 6 to 7+ years of work experience
• Bachelor's degree in Business Administration, Software Development, or equivalent
• Experience leading complex technical integrations, as well as precise expertise in RESTful API architecture, JSON/XML data structures, and OAuth and API key authentication models
• Expertise in the home improvement sector or a similar field of merchant financing is an ideal asset
• Entrepreneurial spirit, autonomy, and perseverance, with a desire to go into the details
• Ability to thrive in a startup culture and earn the trust of others
• Comfort collaborating with all levels of the company and with external partners
• Comfort in a flexible environment and expertise in project management across multiple departments

What we offer you

• Competitive salary and stock option plan
• Company-paid medical, dental, and vision insurance
• Flexible paid time off
• Opportunities for professional growth and development
• Paid parental leave
• Health and wellness initiatives

Environmental and working conditions

Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and adhere to established workflows, schedules, and service expectations.

Employees regularly enter, extract, and exchange information accurately using digital systems and applications to support operational and customer service goals.

The position requires the ability to receive and exchange information with customers, colleagues, supervisors, and cross-functional partners through available communication methods, which may include meetings, emails, phone calls, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges as business needs dictate.

Functions may include managing a high volume of incoming and/or outgoing customer interactions as well as work activities using telecommunication and computer systems. The position requires the ability to read, analyze, and interpret information displayed on a computer screen and maintain a working posture for long periods, in accordance with job requirements.

Work may be performed in a contact center, an office, or remotely, depending on business needs and the nature of the position. On-site work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational environments.

Remote employees are responsible for maintaining a secure and productive workspace with a reliable internet connection that supports company systems and protects the confidentiality of company and customer information.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

We are an equal opportunity employer and value diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited applications submitted by recruitment agencies, headhunters, or any other third party. Any CV submitted to an Upgrade employee without a prior valid written agreement will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fees. Agencies must obtain prior written approval from Upgrade's talent acquisition department to submit candidates, and only if a valid and duly signed agreement is in place.

English language is required for this position, as it involves interacting with staff at Upgrade's offices worldwide.