Digital Services Project Specialist

Company Overview

UP Technologies International, established in Singapore in 2016, drives digital transformation through its GOH CARES® brand, offering advanced IT infrastructure, managed support, and security solutions to empower businesses across ASEAN and global markets.

Job Summary

As a Digital Services Project Specialist, you will support end-to-end digital solution delivery, coordinate daily platform operations, and engage cross-functional stakeholders to ensure seamless project execution, operational continuity, and service excellence.

Key Responsibilities

• Project Planning & Execution: Assist in planning, scheduling, and executing digital services projects from concept to completion to ensure on-time and within-scope delivery.
• Digital Platform Operations: Coordinate daily digital platform operations, including user onboarding, digital asset management, and service troubleshooting to maintain high operational availability.
• Stakeholder & Vendor Coordination: Communicate actively with internal technical teams and external partners to gather functional requirements, align project priorities, and provide timely progress updates.
• Documentation & Governance: Prepare and maintain comprehensive project documentation, workflows, user guidelines, and key performance metrics to foster process transparency and internal knowledge sharing.
• Quality Assurance & UAT: Support Quality Assurance (QA) and User Acceptance Testing (UAT) activities to verify that digital features, system integrations, and platforms meet functional standards prior to launch.
• Service Analytics & Optimization: Monitor user feedback, platform analytics, and operational metrics to identify performance bottlenecks and propose actionable optimization strategies.

Requirements & Qualifications

• Education: Diploma or Bachelor’s Degree in Information Technology, Computer Science, Business Analytics, Digital Media, or a related discipline.
• Experience: Minimum 1–2 years of experience in digital project coordination, IT support, or platform operations. Fresh graduates with relevant project/internship experience are welcome to apply.
• Technical Familiarity: Practical exposure to cloud services, Web/Mobile App environments, CMS tools, and collaborative project software (e.g., Jira, Confluence, Trello, Asana).
• Core Competencies:
• Strong organizational, task-prioritization, and multi-tasking skills with sharp attention to detail.
• Solid written and verbal communication skills to collaborate effectively with cross-functional and multicultural teams.
• Basic analytical capabilities to interpret platform service metrics and operational data.
• Fast learner with high adaptability to thrive in a fast-paced technology environment.