Customer Success Manager M/F - Unseenlabs

Within a team of three people and under the responsibility of Justine, Head of the CSM Department, your main missions will be the following:

• Manage a dedicated portfolio of clients in relation with the sales team
• Ensure follow-up, engagement actions, and client satisfaction
• Handle objections and client feedback in coordination with other teams
• Verify the proper use of services and support clients on new features and products
• Collaborative project management with other teams to manage client requests
• Identify opportunities for upselling additional products
• Participate in cross-functional projects with different departments

• You have at least 10 years of experience in a client-oriented position, including 5 years as a Customer Success Manager for large B2B accounts in the SaaS or DaaS field, or for large public institutions
• You have perfect mastery and daily practice of the English language, both written and spoken
• You master project management skills in a high-growth and technical environment and know how to manage a varied client portfolio
• You demonstrate excellent listening, negotiation, and presentation skills when facing a client and know how to adapt your communication according to your interlocutors and their requests
• Rigorous, you are recognized for the quality of your deliverables as well as for your ability to synthesize information.

Good reasons to join us?

• Work in an innovative technological sector within a team of passionate people;
• Be part of a successful entrepreneurial adventure;
• Lead projects with international impact;
• Join a company where expertise and kindness are inseparable.

Job details:

• Permanent contract (CDI), to be filled in Cesson-Sévigné (35)
• Numerous international trips to be expected
• Occasional teleworking possible

Benefits

• Family health insurance covered at 100%