Work and Service Order Assistant
Your tasks
- Receive requests directly from customers by telephone, by e-mail, in person, or in writing, in accordance with established procedures.
- Perform initial screening to determine if the requested work meets the criteria for accomplishment as a Work Order or Service Order.
- Determine priority (emergency or routine) and adequacy and accuracy of information provided.
- Input data into the automated service order database and coordinates service request with appropriate maintenance shop.
- Coordinate with other organization divisions and sections to acquire customer information.
- Make appointments with customers for work visits to minimize disruption of normal operations and reduce inconvenience to the customer.
Requirements
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes: 1) Processing work or service order requests by entering and verifying data such as priorities, work codes, and job cost accounting into an automated work management system; AND 2) Tracking work order efforts to provide accurate updates on status, costs, and work hours to customers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
Other
About the Position: Serve as a Work and Service Order Assistant with IMCOM, USAG Fort Huachuca, Directorate of Public Works, Business Operations/Integration Division located in Fort Huachuca, Arizona.